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Sunscape Akumal Beach Resort & Spa

Mexico - Riviera Maya

Our Rating

4 Nights with Air from $569 All-Inclusive
Info Customer Reviews Questions & Answers

Located along a stunning stretch of white sand beach in the Akumal region of the Riviera Maya, just minutes from the his ... More

Customer Rating 17 Reviews
Value
 
3.7
Service
 
3.4
Beaches & Pools
 
4.2
Dining Options
 
3.2
Room Comfort
 
3.5
3.6 out of 5
"We just got back from SunScape Beach & Resort. We had a fabulous time! They greeted us with a smile and glass of champagne and delicious chocolate chip cookies. The food was amazing in each of its 5 re..." – MassageMeAgain
11 out of 20 (55%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
3.7
Service
 
3.4
Beaches & Pools
 
4.2
Dining Options
 
3.2
Room Comfort
 
3.5
3.6 out of 5
"We just got back from SunScape Beach & Resort. We had a fabulous time! They greeted us with a smile and glass of champagne and delicious chocolate chip cookies. The food was amazing in each of its 5 re..." – MassageMeAgain
11 out of 20 (55%) customers would recommend this product to a friend.
All Customer Reviews
1-4 of 17 reviews. Sort by
November 18, 2019
Not the best but not the worst

This is not a four star resort! It is more like a 2-3 star resort. You will not have great service so don’t expect to have drinks brought to you on the beach or poolside. The room is fine, however the first room we had was dirty but upon approaching the front desk they gave us a cleaner and nicer room. I liked the food for dinner. The olive branch and portofino were both very good but be prepared because sometimes dinner service takes 1.5 hours and other times you will be sitting there for 2 hours. Very limited nighttime entertainment and they may change the plans but not make anyone aware of the change in plans. Overall we still enjoyed ourselves but it is not somewhere that I need/want to return too!


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Overall Rating: 3
Value
 
2.0
Service
 
2.0
Beaches & Pools
 
3.0
Dining Options
 
3.0
Room Comfort
 
2.0
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From: Green Bay, WI
Age: 25-34
Travel: 1-2 trips/year

November 17, 2019
Fantastic!!!

We just got back from SunScape Beach & Resort. We had a fabulous time! They greeted us with a smile and glass of champagne and delicious chocolate chip cookies. The food was amazing in each of its 5 restaurants and the service was spectacular. Be sure to have your man bring a pair of long pants, as it is requested for some of the restaurants. I had the best massage of my life at the hotel starting with a dry and then wet steam room. I know massages. I was a massage therapist and teacher for 30 years. Although there was a building on each side of our room, we got a view of one of the pools overlooking the beautiful ocean, and the buildings gave us great privacy. We had fun in the swim up bar and did water aerobics and bingo which was a great way to mingle and meet other guests. We also had a one day excursion through AM Star to visit 4 cenotes, and that was a blast! I would highly recommend this trip and am looking to travel with Cheap Carribean again!!!

Fantastic!!!
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: TX
Age: 55-64

November 16, 2019
Could have been 5 stars

This should have been a 5 star experience. The staff was super helpful, the pools were great, sun club was super quiet, even at night. And the environment was overall great, but the toilet didn’t have a seat or lid. And we never received one for 8 days after asking 3 times. The resort was a refinished one, which isn’t a problem, but when you don’t do it right, it is. They painted new paint on the old paint, and it was peeling after 1 month. All of the sink fixtures, toilets, mirrors, sliding doors, and showers/tubs were old and a little ratty. The staff was constantly cleaning, and maintaining the facilities and the guest experience which was great. However the cooking staff could have used a few extra hands I believe. It was a while before you’d get food. But food was good overall. Overall this was a place that had a chance to set the bar very high, and they dropped the ball due to trying to turn the place quickly and cheaply. If they had just properly prepared, this would have been a 5 star review.


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Overall Rating: 4
Value
 
5.0
Service
 
3.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
2.0
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From: Colorado
Age: 25-34
Travel: 1-2 trips/year

November 13, 2019
Not horrible, but not amazing.

My family and I stayed a the first week of November(a month after they opened)I was very weary of this resort after reading the reviews. The resort is very beautiful. The staff was very friendly, only staff complaint was that the bell boy was rushing to far ahead of us and would not slow down(my mother in law was with us and can not move as fast), but not really a big deal. Everyone was extremely nice and always had a smile(i tipped even though i saw lots of people weren't). The beach was perfect. Seriously! Rooms were okay. Not bad but not amazing ether. Could stay at nice ones for even cheaper in the US. Only really complaint was that there was no hot water. Told the front desk but they didn't do anything about it. Didn't have any issues with the A/C or electricity like other reviews. Food again was good but not amazing . Buffet was good the first 2 days but then got old. Not that it was bad food, just not a lot of variety and not quite the freshest. The restaurants where great tasting food, although they do not have reservations it would cause a long wait time to even get a table if you were not there when they first opened. Also took almost an hour to get our food to our table. Once it did get there it was great. Do i regret going? No, i had a really good time for the most part. Would i go again? No i would not. If you already have a trip booked here i wouldn't panic and cancel it like i was thinking of doing because of all the bad reviews, but i wouldn't choose to go again .


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Overall Rating: 3
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
2.0
Room Comfort
 
4.0
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From: TX
Age: 25-34
Travel: 1-2 trips/year

Room Information

Sunscape Akumal Beach Resort & Spa boasts 362 spacious rooms and suites, all carefully designed for ultimate comfort and relaxation after long beach and pool days. All rooms are non-smoking and come fully equipped with one king size bed or two doubles, flat screen cable TV, iron and ironing board, coffee maker, daily restocked minibar, in-room safe, Wi-Fi ($), and much, much more!

Room Details

Deluxe Tropical View
Hotel/Studio Unit Details

Deluxe Pool View
Hotel/Studio Unit Details

Deluxe Partial Ocean View
Hotel/Studio Unit Details

Sun Club Pool View
Hotel/Studio Unit Details

Deluxe Ocean Front
Hotel/Studio Unit Details

Sun Club Ocean Front
Hotel/Studio Unit Details

What's to Love

Sunscape Akumal is the perfect dose of paradise for families and couples!

No wristbands or additional gratuities required.

Super easy access to nearby historical and ecological sites of Tulum and Coba.

 

What We'd Change

The resort is a little far from the airport, but paradise is always worth the trip!
 

Why You Should Go

This stunning resort is nestled in the heart of the Riviera Maya, where lush jungle meets the sea.

Sunscape Akumal has incredible dining options that you won't get tired of!

All the onsite and nearby activities make it easy for every guest to have an unforgettable beach vacay!

Available Amenities

  • Volleyball
  • Cable/Satellite TV
  • Children's Activities
  • Children's Pool
  • Currency Exchange
  • Daily Maid Service
  • Golf Course ($)
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Snorkeling
  • Scuba Diving ($)
  • Game Room
  • 7 Restaurants
  • 9 Bars/Lounges
  • Theater
  • Massage/Spa Treatments ($)
  • Internet Access
  • Wedding Services ($)
  • Aqua Aerobics
  • Wireless Internet Access ($)
  • Fitness Center
  • Loungers at Beach and Pool
  • Evening Entertainment
  • Gift Shop ($)
  • Non-Smoking


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Chichen Itza and Coba Ruins
  • Dining
  • Fitness Center
  • Golf Course(s)
  • Historical Site(s)
  • Kayaking
  • Mayan Ruins
  • Nature Park(s)
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Spa(s)/ Wellness Center(s)
  • Watersports Rentals

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Sunscape Akumal Beach Resort & Spa

Carretera Chetumal - Puerto Juarez Km 252

Hotel Description

Sunscape Akumal Beach Resort & Spa

Sunscape Akumal Beach Resort & Spa debuts Unlimited-Fun® in the Akumal region of the Riviera Maya! Situated on a stunning expanse of white sand beach, this resort is close to the historic and ecological wonders of Tulum and Cobá. All 362 rooms and suites offer comfortable amenities and stunning views. Delicious snacks and delightful meals are available at eight dining options with limitless drinks poured at eight bars. Five shimmering pools, including three for Sun Club guests only, and endless activities keep the whole family entertained all day and into the evening. Kids will love the Explorer’s Club with fun and friendly activities while teens thrive in their own space at the Core Zone Teens Club. Unlimited-Fun® offers everything for an endlessly fun-in-the-sun getaway.

At Sunscape Akumal Beach Resort, everything's included for an unforgettable, Unlimited-Fun® vacation in paradise! The best part? No wristbands or additional gratuities are required to enjoy this awesome experience. Here's a peek into what you'll get:

  • Cozy, yet luxury suites that are just steps away from the sand.
  • 24-hour access to food and drink options, including something sweet for the kiddos!
  • In-room minibar, fully-stocked with soft drinks, juice, bottled water & beer.
  • A variety of buffet and a la carte restaurants, no reservations required!
  • Bars and lounges with all the international and domestic brand drinks to go around.
  • Endless daily land and water activities for everyone!
  • Daily and nightly live music and local entertainment.
  • All taxes and gratuities are included!
  • Staying at Sunscape Akumal Beach Resort & Spa means getting access to endless activities for the whole fam including five glistening pools (including three for Sun Club guests only), the relaxing Spa by Pevonia, Explorer's Club for Kids (ages 3-12), Core Zone Teens Club (13-17), kayaking, paddle boarding and SO much more!



    DINING

    Barefoot Grill
    Type: Poolside Grill
    Hours: Lunch, 11am- 5pm
    Description: Lounge poolside with some of your grilled favorites.

    Da Mario
    Type: Italian
    Hours: Dinner, 6pm- 11pm
    Description: Indulge in all of your favorite traditional Italian dishes including delicious pizza, salads, pastas and much more!
    Dress code: Casual-elegance: Short-sleeved dress shirts or collared shirts, long pants required for men and no sleeveless shirts or flip-flops.

    The Olive Branch (Adults-only)
    Type: Mediterranean
    Hours: Dinner, 6:30pm-11pm.
    Description: Expand your palette with a variety of flavorful, a la carte, Mediterranean dishes.
    Dress code: Casual-elegance: Short-sleeved dress shirts or collared shirts, long pants required for men and no sleeveless shirts or flip-flops.

    Portofino
    Type: Italian
    Hours: Breakfast, 7am- 11am (Sun Club members only); Dinner, 6:30pm- 11pm
    Description: Dine on a variety of authentic Italian favorites.
    Dress code: Casual-elegance: Short-sleeved dress shirts or collared shirts, long pants required for men and no sleeveless shirts or flip-flops.

    Tiki Taco
    Type: Mexican
    Hours: Dinner, 6pm-11pm
    Description: Delve into some delicious, a la carte Mexican cuisine served in an upscale atmosphere.
    Dress code: Casual-elegance: Short-sleeved dress shirts or collared shirts, long pants required for men and no sleeveless shirts or flip-flops.

    Windows
    Type: International Buffet
    Hours: Breakfast, 7am- 11:30am; Lunch, 12:30pm- 5pm; Dinner, 6:30pm- 10:30pm
    Description: Enjoy a buffet-style restaurant serving a variety of international specialties and classics.
    Dress code: Casual.

    Coco Cafe
    Type: Coffee & Snacks
    Hours: Daily, 24-hours
    Description: Need an afternoon energy reboot or snack? Coco Cafe offers all the premium coffee, ice cream and snacks in a laid-back atmosphere near the main lobby.
    Dress code: Casual.

    Gluten-Free and Vegetarian Options
    Sunscape Akumal Beach Resort & Spa offers a variety of gluten-free and vegetarian plates at each of its restaurants. Don't hesitate to notify the resort or restaurant managers in advance, and they will be more than happy to meet your needs.

    Hours are subject to change.



    BARS/NIGHTLIFE

    Flip Flopz
    Open daily, 10am-6pm

    The Kids Korner Bar (Family-friendly, non-alcoholic drinks)
    Open daily, 9am-5pm

    Manatees
    Open daily, 10am-6pm

    Sharky's
    Open daily, 10am- 6pm

    Sip & Dip
    Open daily, 10- 6pm

    Starboard
    Open daily, 11am- 11pm

    Starlight
    Open daily, Sports Bar, 6pm -10pm; Nightclub (adults-only), 10pm- 1am

    Starstruck (Theater Bar)
    Open daily, during showtime hours only

    Sun Club Bar (Sun Club guests only)
    Open daily, 7am- 11pm



    BEACHES AND POOLS

    Spend the day lounging by any of the resort's five pools, including an infinity pool and kids pool, or on the beach with stunning views!

    SPORTS/ACTIVITIES

    Water

    • Swimming
    • Aqua aerobics
    • Scuba diving ($)
    • Kayaking
    • Water volleyball
    • Snorkeling
    • Hobie cat
    • Paddleboarding

    Land

    • Ping pong
    • Golf ($)
    • Beach Volleyball
    • Explorer's Club for Kids
    • Core Zone Teen's Club

    INTERNET

    Wi-fi is available for guests.

    SPA SERVICES

    Pamper yourself at the onsite Spa by Pevonia with various facial and massage treatments including facials, manicures, pedicures and much more. All spa treatments are available at an additional cost, daily from 9am- 8pm.

    WEDDING SERVICES

    Sunscape Akumal offers a variety of romantic wedding services, packages and honeymoon packages.

    CHILD CARE

    Kids ages 3 to 12 get to enjoy the onsite Explorer's Club for Kids, featuring supervised activities with Red Cross certified staff. The program offers a variety of fun and even educational activities ranging from arts and crafts, storytelling and music to treasure hunts, video games and sandcastle contests.

    For teens ages 13-17, there's tons for them to do as well! The Core Zone Teens Club offers a variety of activities such as daily social events and social mixers, video game stations, ping pong, billiards, air hockey and much more! And yes, parents can play too!

    ADDITIONAL INFORMATION

    Location
    Sunscape Akumal is a 75-minute drive from Cancun International Aiport, in the heart of the Riviera Maya, just 5 minutes from downtown Akumal and near several historical sites.

    Check In/Check Out
    Check-in: 3. Check-out: noon.
    A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

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    Need Assistance?

    Call one of our U.S. based Beach Experts.

    (800) 915-2322
    7 Days a Week - 5am to 2am EST

    All Mexico - Riviera Maya Resorts