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Now Sapphire Riviera Cancun

Mexico - Riviera Maya

Our Rating
4 Nights with Air from $789 All-Inclusive
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4.3 out of 5
"My husband and I went to now sapphire from Oct. 22 to 31, well let me tell you, from the moment we got there until the last minute, there is nothing we can find to complaint about. The resort is beauti..." – Lilyperu
596 out of 692 (86%) customers would recommend this product to a friend.
Temazcal Furniture in room - Now Sapphire Main Pool Bar WALKOVER FROM BREAKFAST The sunrise from the beach! Pool on left, beach straight ahead!! View of pool from main lounge area view from beach chair Wahoo Steak view of the beach on a cloudy day going to a show! at the beach The beach Sun rise over pool Boy in paradise! Magazine quality beach Preferred Adult Pool Bed decorated for our birthdays on our last night Lemon Grass Great staff! preferred pool Spa @ Now Sapphire Sunset view from room Beach BEACH VIEW View from our room! The beach bar is pictured Main Pool Anniversary Sash Beach view Shower/tub. Spacious and very clean Relaxing in the pool Second Wahoo steak Fantastic honeymoon! Enjoying the view of the pool Our Mexican Racoon visitor. Furniture in cafe - Now Sapphire View at lunch one day great built-ins in the pool! you can find peace and quiet at the beach Dylan is amazing Breakfast by the beach Pirate cruise Sunrise Honeymoon turndown service the main pool at the Now Sapphire how we were greeted dressed to impress Beautiful Beach! Sunset our wedding day Quintas everywhere! Main Pool Sunrise over the ocean having lunch @ one of d restaurant Preferred Pool Sunrise Main Pool fountain at the hotel Lobby Bar our favorite bartender... santiago. Beautiful surroundings! jr. suite from balcony
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1-4 of 593 reviews. Sort by
November 21, 2018
Best service and staff ever!

My boyfriend and I have been to many resorts and now sapphire definitely has the best service and staff we’ve ever experienced. Every employee is genuinely happy to serve you and they went out of their way everyday to make us feel at home. Any request we had was delivered In minutes and we truly never had a complaint. Not to mention the entertainment was different than we’ve ever seen. Each night they had a different show that was brought in from outside the hotel and not just the staff performing. Every restaurant was amazing, of course you might have a dish or two that were just ok but overall we loved the food and they have many options! Personally, the staff is what makes your vacation truly amazing and for that I give this place 5 stars. Definitely going to miss all the amazing employees we met!!

Best service and staff ever! Best service and staff ever!
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Overall Rating: 5
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From: Pennsylvania
Age: 25-34
Travel: 1-2 trips/year

November 6, 2018
Totally Enjoyable Resort

This was my first time at the NOW resorts. I went with 4 other family members. We rented two rooms for five people and were pleased with our rooms and the housekeeping services that came along with it. The food options were wonderful. Most days our breakfast was in the buffet. Visit the omelet bar- you won't be dissapointed. Guacamole with everything!! Great selections for all nationalities. Also had Coco cafe which offered great coffee and tea selections as well as fresh pastries. Note that the Coco cafe also offers fresh Panini sandwiches which were a nice lighter options in the afternoons. Splitting one amongst two people seemed more that plenty. Of course they have burgers and hot dogs as well as snack items available. Dinners were absolutely delicious in the theme restaurants and loved that reservations were not required as are in most resorts. The pool was very comfortable and there was plenty of seating for all staying at the resort. Often when staying at other resorts I felt like pool chairs were hard to come by. The bartenders were very hospitable and always remembered out names which made us feel very welcome. Note that tiipping will garner you better service. Not necessary but very appreciated. Kudos to the following staff which made our stay unforgettable: Cesare at the beach bar. Great bartender and even greeted us to say goodbye upon our leaving. Also Iroshi was a wonderful poolside host. The entertainment instructor, was friendly and kept everyone engaged. I only have one complaint from the stay and that was upon our arrival we were invited to an "anniversary breakfast" and we were informed that we would learn more about the other resorts and we should make sure to bring our credit card. (For prize drawing purposes?) I already am invested in a timeshare and am not interested in sitting through another pitch and chose not to go. I did not get pressured however my brother and his girlfriend were contacted and pressured to attend several times daily which I find unacceptable. Other than that I would recommend this resort to any friends and will consider visiting again.

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Overall Rating: 5
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From: Pleasant Prairie WI
Age: 45-54
Travel: 1-2 trips/year

September 6, 2018
Motel 6 service

Our room thermostat did not work. I called the maintenance, they did come, but still did not work. It would stay the same temperature at all times and I had to wake up few times every night to turn it on and off manually so we would not freeze or sweat, we were told that this was a kid friendly resort. We have a 1 1/2 year old baby. First they gave us a room on the 3rd floor aaaand no elevator, since we could not climb with a baby stroller I asked for a lower room. I was told if I can stay in that room for a few days!!! When I insisted, they gave us a room at the end of the resort, where we had to walk a long ways, few time a day to get food or for any other functions, so we ended up staying in the room and order room service so we didn't have to walk so much. We literally got blisters from walking so much with the sandals. The beach was full of seaweed and was unusable. They said that this time of the year it is always full of seaweed. Oh yeah, they mentioned free snorkel ....... NO, I asked the front desk about the snorkeling, they shook their head and said , pier 6. I asked where it is, they said ask the crew outside. I asked the pool personnel and few others, no one seemed to know. One person pitched me to go on a paying Snorkel tour!! NO Free Snorkel. I did not even ask about the other free..This felt like the Motel 6 really!! To be fair, the food was not bad. The Mexican restaurant and the steak house were good. We have been to the Cancun area before and did have a great time, but not at this place.

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Overall Rating: 2
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From: washington dc
Age: 45-54

September 5, 2018
Excellent resort, with some caveats

Overall the resort was great and I had a good time. I got the ocean view room, which was so worth it for the whirlpool tub on the balcony and the ocean views. I got to watch a wedding from my balcony! On the downside, there was mold growing in the grout at the top of the shower, and I was never given hair conditioner, just shampoo and body lotion. I found the bed to be a bit hard on my back, but I admit I have an extremely comfortable mattress at home so others might not have the same experience. The pools were beautiful and it was so nice to have servers come around for drink orders. Towels were abundant and there was always somewhere to sit (I went in September). The beach was also nice but had a ton of seaweed, which of course isn't the resort's fault. They had a couple people cleaning it up but they would have needed a small army to keep the beach clear. Food overall was good. I had some things that were absolutely fantastic and some that were bland, but overall the food was good. The drinks were also good, I just didn't realize that there wasn't much of a choice for alcohol. For instance, it was red or white wine by the glass, no real choice of what type. The spa was pretty good. It was nicely designed and furnished, and everyone was very kind. My masseuse was a bit difficult to understand but we got along great. I took advantage of my hour of hydrotherapy per day twice while I was there, but both times no staff member actually instructed me on what I should do. So that was a bit disappointing, but I googled and figured it out. Also, don't go by the spa menu prices - visit the spa concierge and see what they can do for you. They run a number of specials that aren't on the spa menu and might be able to reduce the price further. I liked that everything in the resort is an easy walk. From one end to the other can't be more than five minutes, so if you forget something in your room it's easy to head back for it. The nightly entertainments were good, nothing that I'd suggest in particular but all fun. All in all, I wish I had stayed for longer! My only real complaint is that a couple of the servers were too friendly, if you know what I mean. I'm a young woman who traveled there alone, and a couple male servers seemed to take that and my generally friendly nature as an indication that I was open to their flirtation. When I complained, though, management was extremely apologetic and understanding. They reacted exactly as businesses should in this situation, which is to listen, apologize, and promise to ensure the situation doesn't happen again (then follow through on it, which they did). My solo status also got a lot of "Table for just one? Why are you alone?" questions, which was frustrating, so perhaps they can do something about that, but that's not a deal breaker by any means.

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Overall Rating: 5
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From: Washington, DC
Age: 25-34

Room Information

Now Sapphire Riviera Cancun features 496 guest suites in 14 three-story bungalows with private, furnished terraces or balconies with garden, pool, or oceanviews. Each suite offers a separate sitting area with sofa, air-conditioning, cable TV, mini bar, electronic safe, alarm clock with MP3 player docking station, and 24-hour room service. Marble bathrooms include tub/shower combinations.

Room Details

Deluxe Junior Suite Tropical View
Hotel/Studio Unit Details

Preferred Club Jr Suite Tropical View
Hotel/Studio Unit Details

Preferred Club Jr Suite Oceanfront
Hotel/Studio Unit Details

Preferred Club Beach Front
Hotel/Studio Unit Details

Super Saver Preferred Club Suite ROH (Non-Refundable)
Hotel/Studio Unit Details

Super Saver Junior Suite ROH (Non-Refundable)
Hotel/Studio Unit Details

What's to Love

As of June 2018 you can bring your furry friend along!

Bali beds around the pool and ocean front kiosks that give you the ultimate in rock star beach bliss.

The friendliest staff. You'll never want for a thing. (They can read drink requests in your mind).

Photo op at the main pool - the ocean view is drop-dead-gorgeous-good.

Evocative architecture and decor inspired by ancient Mayan Culture. (See? They weren't all ruffians).

Spacious Jr. Suites with cozy bathrobes, slippers, furnished balcony and 24-hour room service.

Activities for the kiddos, tweens and teens, keeping them busy (and away) for hours.

Gluten-free, vegetarian and vegan menu options available at the a la carte restaurants.


What We'd Change

The restaurants open on a rotating schedule, so some may be closed on a particular evening. But the rotation means you won't get bored. For specific cravings, 24-hour room service has you covered.


Why You Should Go

It's 15 minutes from the airport - paradise is waiting for you with a welcome cocktail.

Upgrade to Preferred Club and enjoy an adults-only pool. (Kids are fun, but pool water in your drinks, not so much).

Rejuvenate with a Myoxy-Caviar Facial - it's ok to spoil yourself. You deserve it.

The world's second largest coral reef is just off the shores - snorkel envy is here & it's real.

Complimentary green fees at Grand Coral Riviera Maya Golf Course. Woot!

Spend a day at Xcaret learning about Mayan history and exploring the lagoons and parks.

Hop on a bicycle tour - a great way to see the resort and the natural beauty around you.

Starting your day with an energizing Zumba class - dance, sweat, hit the beach.

Available Amenities

  • Tour Assistance
  • Beach
  • Volleyball
  • Business Center ($)
  • Babysitting/Child Care ($)
  • Children's Activities
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Dive Shop
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Swim-Up Bar(s)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Scuba Diving ($)
  • Windsurfing
  • Aerobics
  • 24 Hour All-Inclusive
  • Sauna
  • Poolside Bar
  • Steam Room
  • Parking
  • Medical Services ($)
  • Ping Pong
  • Game Room
  • 9 Restaurants
  • 7 Bars/Lounges
  • Porter/Bellhop
  • Nightclub
  • Shopping
  • Multilingual Staff
  • Catering
  • Theater
  • Teen Club
  • Audio-Visual Equipment ($)
  • Spa ($)
  • Snorkeling ($)
  • Handicap Room Available
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • Golf Packages Available ($)
  • Honeymoon Packages ($)
  • Aqua Aerobics
  • Wireless Internet
  • ADA Accessible Rooms Available
  • Free Parking
  • Tour and Island Information
  • Beauty Salon ($)
  • Evening Entertainment
  • Euro-bungee
  • Ocean Trampoline
  • Car Rental Available ($)
  • Hobie Cat with Instructor
  • Internet Access
  • Banquet Facilities ($)

Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Dive Shop(s)
  • Golf Course(s)
  • Motor Boat Rentals
  • Parasailing
  • Sailing
  • Scuba Diving
  • Shopping
  • Water-Skiing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Now Sapphire Riviera Cancun

Super Manzana 11 Manzana 9 Lote 10

+52 99 88 72 83 83

Hotel Description

Now Sapphire Riviera Cancun: Laid Back Charm for Family, Friends, You

Picture this sunshiny day: sapphire-colored Caribbean waters, soft, white sands and all kinds of warm rays streaming down, giving you a good dose of much-needed Vitamin D. Your happiness meter has just skyrocketed. You then set out to explore the waters. Next you take on your family and friends in beach volleyball and end the day by burrowing in at the pool - it's this kind of day you've been waiting for. All. Year. Long.

Lucky for you, this is your beach bliss for the next week. When might we expect you?

Unlimited-Luxury® means complete and utter relaxation - it's all taken care of for you. You get to Live in the Now™ with inclusive, ahh-some perks like:

  • Unlimited meals, snacks, water, sodas and juices - bring your thirst.
  • Unlimited domestic and imported alcoholic beverages, including house wine. It's a party.
  • 24-hour room-service food and drink - should you have a hankering for something at 2:14 a.m., you can get it.
  • In-room mini bar with beer, bottled water, soft drinks (restocked daily).
  • Rooms with a private balcony or terrace and a hydro-tub.
  • All kinds of activities - climbing wall, dance lessons, a casino and more.
  • Theme nights and lively outdoor entertainment.
  • Sip, Savor & See with other nearby resorts - Dreams Puerto Aventuras, Dreams Riviera Cancun, Dreams Sands Cancun, Dreams Tulum, Sunscape Sabor Cozumel or Now Jade (you must make your own travel arrangements through the resort concierge by 3 p.m.).
  • Taxes and gratuities - who needs to worry with this on vacay?


Nosh on mouth watering flavors like Mediterranean, fine cut meats prepared especially for you, grilled seafood, Teppanyaki tables (always fun for the group), sushi and tasty Mexican dishes. And, there is always 24-hour room service - some mornings/nights, you'll want to stay in. It's your vacation right. Bonus: At one stellar restaurant, you can dine 24-hours a day. Check with the front desk to see where you can nosh day and night.

Type: French
Hours: Daily, 6pm-11pm
Description: Setting the scene for romance, this adult-only restaurant offers French fare and an elegant atmosphere.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Type: Asian
Hours: Daily, 6pm-11pm
Description: This Asian restaurant boasts teppanyaki tables that can accommodate up to 48 guests, as well as a sushi bar and traditional a la carte dining.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Bluewater Grill
Type: Surf and turf
Hours: Daily, 11am-5:30pm
Description: Offering fresh seafood specialties and fine cuts of meat.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Type: Mediterranean
Hours: Breakfast - daily, 7am-10am; Dinner - daily, 6pm-11pm
Description: Serving delicious Mediterranean cuisine in a casual atmosphere. *Breakfast is available for Preferred Club only.
Dress code: Dinner - Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Type: Mexican
Hours: Daily, 6pm-11pm
Description: Enjoy delectable Mexican cuisine surrounded by Spanish-inspired architecture and ocean views.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Market Cafe
Type: International
Hours: Daily, 7am-11pm
Description: The Market Cafe buffet specializes in offering international cuisine in a casual atmosphere with an ocean view. Open for breakfast, lunch and dinner.
Dress code: Casual

Coco Cafe
Type: Bistro
Hours: Daily, 6am-11pm
Description: Enjoy coffee and deli snacks while relaxing on the porch.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Private Dining
For special occasions, enjoy a private dinner for two at one of the resort's romantic spots. There is an additional charge for these private dinners and advance reservations are required.

All hours are subject to change.


All five bars serve premium brands and international favorites. The fun-loving bartenders are happy to serve you whatever your heart desires. Tip: Coco Cafe opens early for those needing a caffeine boosting kick to your day.

Located in the lobby for cocktails. Daily, noon-midnight.

Swim-up bar, located in the main pool. Daily, 10am-5pm.

The Reef
Preferred Club pool bar. Daily, 9am-5pm.

The Sandbar
Preferred Club beach bar. Daily, 9am-5pm.

Eclipse Night Club
Nightclub and bar where guests can dance all day and night. Daily, 10am-2am.


You've got sun soakin' spots - three pools (bonus pool for Preferred guests) with Bali beds for some posh privacy or head to the sparkling ocean and grab a coveted ocean front lounger. Sit back. Pool and beach bar service is happy to bring you as many cocktails as you want.



  • Hobie cats
  • Kayaks
  • Sailing
  • Windsurfing

Available for an additional charge:

  • Scuba diving
  • Deep sea fishing
  • Snorkeling
  • Sport fishing


  • Fitness
  • Tennis
  • Yoga
  • Beach volleyball

Now Sapphire Riviera Cancun guests can enjoy a complimentary round of golf at Grand Coral Riviera Maya and El Tinto Golf Course at Cancun Country Club.


Now Sapphire Riviera Cancun offers complimentary Internet access and WiFi.

Unlimited Connectivity App
Worried about the inability to keep up with friends and family while in destination? Download the Unlimited Connectivity app and enjoy tons of awesome features to help you while in destination!

Features Include:
  • Free WiFi
  • Free calling to the U.S. and Canada
  • Contact staff directly
  • Book spa appointments
  • Reserve excursions


Now Spa by Pevonia offers 7,000 square feet of luxury wellness services that will take you on a journey of relaxation for an additional charge. Daily, 9am-8pm.
  • Massages
  • Body treatments
  • Facials
  • Sauna and Jacuzzi
  • Temazcal
  • Relaxation area
  • Beauty salon

Traditional Temazcal Spa Ceremony - Included with your stay.
The Temazcal ceremony is led by an Intercessor, or healer, and is one hour long. The ritual will begin with a blessing from the Intercessor, and one by one, guests will enter the Temazcal structure, sitting in a circle for the healing ceremony. The shelter will be filled with hot stones and the Intercessor will guide participants through the spiritual ritual, involving aromas, herbal steams, sounds and sensations.


Complimentary "Your Moments" Wedding Package when booking a minimum of seven nights in a Preferred Club Suite Ocean View or higher, or if five rooms are reserved for a minimum of three nights at any room category. Packages and amenities available at a surcharge. Guests must arrange all wedding packages directly with the front desk.
The resort features a Shaadi South Asian Wedding Package which is inclusive of six events over three days, for up to seventy-five guests. Trained and certified South Asian Wedding Specialists further ensure the utmost attention and care is given regarding the cultures and traditions of these wedding parties.

Honeymoon Bonus
With proof of marriage, Now Sapphire Riviera Cancun offers two honeymoon packages.

Honeymoon Bliss Package includes:

  • Fresh fruit basket on arrival
  • Bottle of sparkling wine on arrival
  • Special turndown service one evening during stay
  • Champagne breakfast in bed (reservations required in advance via guest service)
  • Discount on all treatments at the Renova Spa

Do Not Disturb Package (complimentary with seven nights or more in a Preferred Club Ocean Front Suite or higher or for a surcharge) includes:

  • Champagne on arrival
  • Fresh flowers and exotic fruit platter in room on arrival
  • Champagne breakfast in bed (reservations required in advance via guest service)
  • Couples 50-minute massage treatment (one per stay)
  • Romantic beachfront dinner for two including bottle of champagne
  • Special turndown service one evening during stay
  • Private petit fours each evening at turndown
  • Complimentary anniversary nights

Guests need to add "Honeymoon Bonus" to the special request field of booking when purchasing. Proof of marriage is expected upon arrival at the resort.


Now Sapphire Riviera Cancun offers options for kids of all ages. The Explorer's Club is available for kids ages 3-12. The Core Zone Teens Club offers activities and games geared towards teenage tastes for teens ages 13-17. Daily, 9am-10pm.

Babysitting services are also available for an additional charge.


For a $65 fee at all Now Brand resorts, you can now bring your furry friend who is under 22lbs (10kg.) along for your beach vacation!

Included in the fee: dog bed, food and water bowls, dog toys, waste bags, dog towel and a "dog-in-room" door hanger to let those around you know your furry friend is in tow!

Additional dog amenities available for a fee.

Additional restrictions apply.


Now Sapphire Riviera Cancun is located 15 miles from Cancun International Airport (CUN). Approximate driving time is 20 minutes.

Check In/Check Out
Check-in: 3pm, check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

2003-2013 AAA Five Diamond Award
2014 AAA Four Diamond Award
Rainforest Alliance Verified

Dining Program
The Sip, Savor & See package is now available at Now Sapphire Riviera Cancun and allows guests a chance to enjoy dinner and an evening of entertainment at sister resorts Dreams Cancun, Dreams Riviera Cancun, Dreams Puerto Aventuras, Dreams Tulum and Now Jade Riviera Cancun for a total of 35 dining options. Guests must arrange the evening in advance with the resort concierge, including arrival and return times and restaurant selection. Offer includes dinner and entertainment and guests can use facilities of the resort they are visiting from 6pm-1am. Round-trip taxi fare and gratuities not included.

Deal of the Day Terms and Conditions
By booking the Deal of the Day room you are getting an even bigger discount on your vacation! Please note that by booking this room category we are unable to cancel or modify your hotel stay. Any changes or cancellations to the Deal of the Day room category will be assessed a 100% fee. No refund or credit will be issued for the hotel portion of your reservation.

All hours, fees, amenities, information and services are subject to change without notice.

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