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Now Sapphire Riviera Cancun

Mexico - Riviera Maya

Our Rating

4 Nights with Air from $749 All-Inclusive
Info Customer Reviews Questions & Answers
Customer Rating
Value
 
4.3
Service
 
4.5
Beaches & Pools
 
4.3
Dining Options
 
4.0
Room Comfort
 
4.4
4.3 out of 5
"My husband and I went to now sapphire from Oct. 22 to 31, well let me tell you, from the moment we got there until the last minute, there is nothing we can find to complaint about. The resort is beauti..." – Lilyperu
651 out of 766 (85%) customers would recommend this product to a friend.
The beach Magazine quality beach Main Pool Dylan is amazing Beach Enjoying the view of the pool Beautiful surroundings! Fantastic honeymoon! Great staff! BEACH VIEW view from beach chair preferred pool Sunset View of pool from main lounge area WALKOVER FROM BREAKFAST Beach view Furniture in cafe - Now Sapphire Lobby Bar Sun rise over pool Sunrise over the ocean Beautiful Beach! at the beach our favorite bartender... santiago. how we were greeted you can find peace and quiet at the beach Main Pool Relaxing in the pool Wahoo Steak Sunrise Shower/tub. Spacious and very clean Pirate cruise The sunrise from the beach! Quintas everywhere! View from our room! The beach bar is pictured Sunset Bed decorated for our birthdays on our last night View at lunch one day Pool Our Mexican Racoon visitor. Spa @ Now Sapphire Breakfast by the beach having lunch @ one of d restaurant dressed to impress Preferred Adult Pool Preferred Pool view of the beach on a cloudy day Main Pool Bar Lemon Grass great built-ins in the pool! view from room our wedding day Tie dye delight Boy in paradise! Sun rise on Carribean Sea Honeymoon turndown service Main Pool Furniture in room - Now Sapphire View from Building 1 - second floor Second Wahoo steak Sunrise Anniversary Sash going to a show! the main pool at the Now Sapphire Sunrise Pool on left, beach straight ahead!! fountain at the hotel jr. suite from balcony Our beach Temazcal
All Customer Reviews
1-4 of 655 reviews. Sort by
February 16, 2020
Overall very nice week

This was our first visit to Mexico after two trips to Punta Cana. Beach was not as nice nor was water as clear as in Punta Cana. Seaweed mentioned in other reviews was present but not smelly and not an issue. Service was excellent everywhere we went. All employees extremely friendly and helpful and made our stay the best it could be. The food was excellent. Checking into the restaurants took a long time; seems they could speed up that process quite a bit. Could use more of the nice floats in the pool. Also, to reserve chairs or beds at the adult preferred pool you have to stand in line for at least a half hour the day BEFORE you want to reserve; they start taking names a 9am at the adult pool. We were initially told that the pool concierge at the main pool took the reservations for both pools but that was incorrect and thus by the time we got to the right place the chairs were all gone. Should have same day reservations in my opinion. There were a few very good shows but some were not the high quality we experienced at other all inclusives. Resort was incredibly clean and excellently maintained.


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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Virginia
Age: 55-64
Travel: 3-6 trips/year

February 9, 2020
Best Decision Ever

We picked this resort pretty randomly. We couldn’t have been happier....food was great, entertainment was amazing (especially the circus), beautiful restaurants with views of the beach, and best of all the staff was the friendliest! I would recommend this trip for young adults, children and seniors. Truly felt their was something for everyone!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: PA
Age: 35-44
Travel: 1-2 trips/year

February 5, 2020
2020 Review-Now Sapphire Ruviera Cancun

Ok, here is our review as to why we continue to vacation at the Now Sapphire year after year, sometimes twice a year, since 2010. It is a family resort. We love watching parents and their children enjoying spending quality time together. It is the best. Then there are the staff and employees which are outstanding. Instead of 100% they give 110% in service, personality, and personal service. We can never say enough about the employees commitment to provide the best service to all guests. If you need anything, they will all tell you to ask them and they willl help you with anything you request. The Sapphire has a variety of resturants which provide world class meals. The Barefoot Grill, next to the pool. which daily serves hamburgers, hot dogs, and fresh local fare. For breakfast and dinner there is the Market Cafe buffet which has 2 grills and a wonderful selection of local and international foods. The Bluewater Grill offers outside seating for lunch and dinner, Cibu which serves delicious Mediterran dinners, the Fresco which serves local authenic Mexican foods, Paramour which is the French resturant, and last is the Asian Lemon Grass which offers hibachi or order from menu options. The resort grounds, pools, and beach are beautiful. It is also a great wedding venue because there are weddings here daily. As far as activities at the main pool there is daily Zumba. Water aerobics, pool volley ball, water polo, and the best Crazy Games all which is lead by the famtastic Entertainment Team. The resort also has an Explorers Club for the kids, kayak lessons, tennis court, archery, beach volley ball, and so much more. Photos speak louder than words so hope you enjoy some of ours. We suggest if you want a wonderful place for a great vacation or wedding, come to the Now Sapphire Riviera and we are sure you will love it as much as we continue to year after year. Hasta Pronto.

Tie dye delight Sun rise on Carribean Sea
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Greenwood, IN
Age: Over 65
Travel: 1-2 trips/year

January 24, 2020
Disappointed

The resort is very clean and pretty, but small. We had issues from day 1, re: our room category, dinner availability, the pool bar service, and entertainment crew are great! The cust service for the resort itself could honestly care less. There are a ton of unpleasant review on many sites with the same complaints. They are quite pricey compared to other resorts, and you do not get as many ammenities. We paid for preferred club, which really gets you NOTHING! It said preferred mini bar, we had 4 coronos and 1 airplane bottle in our room, and not everyday. M&M candy 2x. Out of 5 restaurants, 2 are closed each night, and hibachi is only 1 taking reservations. You have to wait on line there at 3PM day you want to go, needless to say we were turned away 4 times, and ate at the VERY SMALL not so great buffet 2 nights, because the wait for a table in a restaurant was ludicrous. CIBU is supposed to be al a carte breakfast daily for preferred club, it was closed the whole week while they did timeshare business in there. It was open for dinner, we got in, and the food was excellent.The alcohol is watered down....FACT, and there are NO JACUZZIS except in the oceanfront rooms, we were mislead at booking, and were celebrating our anniversary. I have never in 7 yrs in a row vacationed without a jacuzzi. We explained this, they said they were all booked up, but chased us down and asked for 700$, and then they had one for us...no way. The pools close 4:30, and the resort becomes almost isolated. Gift shop was under renovation whole weel, and they were weedwhacking while we were at the pool..haha, honestly, was soo disappointed, used to a huge buffet, lots of meal choices, and paying for preferred means something. NOT HERE, when I booked, cheap carribean told me my room had an indoor jacuzzi, and was a tropical view, so FYI, there are NO indoor jacuzzis except oceanfront rooms...Sad my holiday is over, and was not like every trip we usually take. Go to a TRS, amazing...Sorry


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Overall Rating: 3
Value
 
1.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
1.0
Room Comfort
 
2.0
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From: New Jersey
Age: 45-54
Travel: 1-2 trips/year

Room Information

Now Sapphire Riviera Cancun features 488 freshly-updated, modern and cozy guest suites in 14 three-story bungalows with private, furnished terraces or balconies with garden, pool, or ocean views. Each suite offers a separate sitting area with a sofa, air-conditioning, cable TV, mini bar, electronic safe, alarm clock with MP3 player docking station, and 24-hour room service. Marble bathrooms include tub/shower combinations.

Room Details

Deluxe Junior Suite Tropical View
Hotel/Studio Unit Details

Preferred Club Jr Suite Tropical View
Hotel/Studio Unit Details

Preferred Club Jr Suite Oceanfront
Hotel/Studio Unit Details

Preferred Club Junior Suite Beach Front Swim Out
Hotel/Studio Unit Details

Family Junior Suite Tropical View
Hotel/Studio Unit Details

Preferred Club Family Junior Suite Tropical View
Hotel/Studio Unit Details

Preferred Club Master Suite Ocean Front (Available...
Hotel/Studio Unit Details

Preferred Club Master Suite Beach Front Swim Out
Hotel/Studio Unit Details

Super Saver Preferred Club Suite ROH (Non-Refundable)
Hotel/Studio Unit Details

Super Saver Junior Suite ROH (Non-Refundable)
Hotel/Studio Unit Details

What's to Love

The all new, stunning, beachfront swim-out suites.

Luxurious Bali beds surrounding all 3 pools, plus oceanfront kiosks for top-notch wait service.

Authentic architecture and decor inspired by ancient Mayan Culture.

Spacious Jr. Suites with cozy bathrobes, slippers, a furnished balcony and 24-hour room service.

The added fun-filled splash park/toddler pool for youngins at the Explorer's Kids Club.

A brand new, family-friendly water park, equipped with water slides and tons of fun for kids AND adults!

A state-of-the-art fitness center with an added yoga room. (Because, wellness)

Gluten-free, vegetarian and vegan menu options available at the a la carte restaurants.

The super spacious and functional Family Suites with guaranteed connecting rooms.

 

What We'd Change

The restaurants open on a rotating schedule, so some may be closed on a particular evening. But the rotation means you won't get bored. For specific cravings, 24-hour room service has you covered.

 

Why You Should Go

It's 15 minutes from the airport - paradise is waiting for you with a welcome cocktail.

Upgrade to the Preferred Club and enjoy an adults-only pool.

Rejuvenate with a Myoxy-Caviar Facial at the luxury, Mayan-inspired spa–it's ok to spoil yourself. You deserve it!

The world's second largest coral reef is just off the shores - snorkel envy is here & it's real.

Complimentary green fees at Grand Coral Riviera Maya Golf Course. Woot!

Spend a day at Xcaret learning about Mayan history and exploring the lagoons and parks.

Hop on a bicycle tour - a great way to see the resort and the natural beauty around you.

Start your day with an energizing Zumba class - dance, sweat, hit the beach.

Available Amenities

  • Tour Assistance
  • Beach
  • Volleyball
  • Business Center ($)
  • Babysitting/Child Care ($)
  • Children's Activities
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Dive Shop
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Swim-Up Bar(s)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Scuba Diving ($)
  • Windsurfing
  • Aerobics
  • 24 Hour All-Inclusive
  • Sauna
  • Poolside Bar
  • Steam Room
  • Parking
  • Medical Services ($)
  • Ping Pong
  • Game Room
  • 9 Restaurants
  • 7 Bars/Lounges
  • Porter/Bellhop
  • Nightclub
  • Shopping
  • Multilingual Staff
  • Catering
  • Theater
  • Teen Club
  • Audio-Visual Equipment ($)
  • Spa ($)
  • Snorkeling ($)
  • Handicap Room Available
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • Golf Packages Available ($)
  • Honeymoon Packages ($)
  • Aqua Aerobics
  • Wireless Internet
  • ADA Accessible Rooms Available
  • Free Parking
  • Tour and Island Information
  • Beauty Salon ($)
  • Evening Entertainment
  • Euro-bungee
  • Ocean Trampoline
  • Car Rental Available ($)
  • Hobie Cat with Instructor
  • Internet Access
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Dive Shop(s)
  • Golf Course(s)
  • Motor Boat Rentals
  • Parasailing
  • Sailing
  • Scuba Diving
  • Shopping
  • Water-Skiing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Now Sapphire Riviera Cancun

Super Manzana 11 Manzana 9 Lote 10

+52 99 88 72 83 83

Hotel Description

Now Sapphire Riviera Cancun: Laid Back Charm for Family, Friends, You

The freshly-renovated, oceanfront Now Sapphire Riviera Cancun offers the Unlimited-Luxury® beach getaway of you and your family's dreams. Perfect for romantic getaways or family vacays, this stunning resort is surrounded by lush, tropical palms, soft sand and the sparkling sea–talk about paradise! Now Sapphire is just 15 minutes from Cancun International Airport, boasting stellar architecture and ancient Mayan-inspired decor to give every guest the ultimate Mexican experience. With 488 newly-updated, modern and airy suites, equipped with all the luxury amenities, you're bound to land in the perfect suite for your stay.

Dine at eight gourmet restaurants during your vacay (five a la carte, a buffet, grill and a café), sip deliciously-curated cocktails at five chic bars and even taste test your way around the neighboring resorts Now Jade Riviera Cancun, Now Emerald Cancun and Dreams Resorts & Spas included in the Sip, Savor & See program–there's something for everyone!

Unlimited-Luxury® means complete and utter relaxation–that's right, it's all taken care of for you. You get to Live in the Now™ with inclusive, luxury perks such as:

  • Unlimited meals, snacks, water, sodas and juices - bring your thirst.
  • Unlimited domestic and imported alcoholic beverages, including house wine.
  • 24-hour room-service food and drink - should you have a hankering for something at 2 a.m., you can get it.
  • In-room minibar with beer, bottled water, soft drinks (restocked daily).
  • Rooms with a private balcony or terrace and a hydro-tub.
  • All kinds of activities - climbing wall, dance lessons, a casino and more.
  • Theme nights and lively outdoor entertainment.
  • Sip, Savor & See other nearby, participating resorts in the region (you must make your own travel arrangements through the resort concierge by 3 p.m.).
  • Taxes and gratuities - who needs to worry with this on vacay?

Get MORE perks from your getaway to Now Sapphire. Now through 2020, guests will get these additional perks exclusive to CheapCaribbean customers:

  • Complimentary in-room snacks
  • 25% spa discount
  • An in-room breakfast

Guests staying in upgraded room categories will receive the above perks, plus your choice of two luxury inclusions:

  • 1-day Bali bed rental
  • A beach bag gift
  • A professional photo
  • 50% off a romantic dinner

Please note, not all reservations qualify for the above VIP inclusions & added values. Read all conditions here to see if you're eligible.



DINING

Nosh on mouth watering flavors like Mediterranean, fine cut meats prepared especially for you, grilled seafood, Teppanyaki tables (always fun for the group), sushi and tasty Mexican dishes. And, there is always 24-hour room service - some mornings/nights, you'll want to stay in. It's your vacation right. Bonus: At one stellar restaurant, you can dine 24-hours a day. Check with the front desk to see where you can nosh day and night.

Paramour
Type: French
Hours: Daily, 6pm-11pm
Description: Setting the scene for romance, this adult-only restaurant offers French fare and an elegant atmosphere.
Dress code: Formal

Lemongrass
Type: Asian
Hours: Daily, 6pm-11pm
Description: This Asian restaurant boasts teppanyaki tables that can accommodate up to 48 guests, as well as a sushi bar and traditional a la carte dining.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Barefoot Grill
Type: Grill
Hours: Daily, 11am-4pm
Description: This poolside grill offers a variety of grilled specialities.
Dress code: Casual

Bluewater Grill
Type: Surf and turf
Hours: Lunch, 12:30pm-5pm; Dinner, 6:30pm-11pm
Description: Offering fresh seafood specialties and fine cuts of meat.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Cibu
Type: Mediterranean
Hours: Breakfast - daily, 7am-10am; Dinner - daily, 6pm-11pm
Description: Serving delicious Mediterranean cuisine in a casual atmosphere. *Breakfast is available for Preferred Club only.
Dress code: Dinner - Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Fresco
Type: Mexican
Hours: Daily, 6pm-11pm
Description: Enjoy delectable Mexican cuisine surrounded by Spanish-inspired architecture and ocean views.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Market Cafe
Type: International
Hours: Breakfast, 7am-11:30am; Lunch, 12:30pm-4pm; Dinner, 6pm-11pm
Description: The Market Cafe buffet specializes in offering international cuisine in a casual atmosphere with an ocean view. Open for breakfast, lunch and dinner.
Dress code: Casual

Coco Cafe
Type: Bistro
Hours: Daily, 6am-11pm
Description: Enjoy coffee and deli snacks while relaxing on the porch.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Private Dining
For special occasions, enjoy a private dinner for two at one of the resort's romantic spots. There is an additional charge for these private dinners and advance reservations are required.

All hours are subject to change.



BARS/NIGHTLIFE

All five bars serve premium brands and international favorites. The fun-loving bartenders are happy to serve you whatever your heart desires. Tip: Coco Cafe opens early for those needing a caffeine boosting kick to your day.

Moments
Located in the lobby for cocktails. Daily, 10am-midnight.

Splash
Swim-up bar, located in the main pool. Daily, 10am-5pm.

The Reef
Preferred Club, adult only, pool bar. Daily, 9am-5pm.

The Sandbar
Preferred Club beach bar. Daily, 9am-5pm.

Eclipse Night Club
Nightclub and bar where guests can dance all day and night. Daily, 10am-2am.



BEACHES AND POOLS

You've got sun soakin' spots - three pools (bonus pool for Preferred guests) with Bali beds for some posh privacy or head to the sparkling ocean and grab a coveted ocean front lounger. Sit back. Pool and beach bar service is happy to bring you as many cocktails as you want. For families, there's a water park complete with slides for both adults and kids because who says all the fun has to be for the kids!

SPORTS/ACTIVITIES

Water

  • Hobie cats
  • Kayaks
  • Sailing
  • Windsurfing

Available for an additional charge:

  • Scuba diving
  • Deep sea fishing
  • Snorkeling
  • Sport fishing

Land

  • Fitness
  • Tennis
  • Yoga
  • Beach volleyball

Golf
Now Sapphire Riviera Cancun guests can enjoy a complimentary round of golf at Grand Coral Riviera Maya and El Tinto Golf Course at Cancun Country Club.



INTERNET

Now Sapphire Riviera Cancun offers complimentary Internet access and WiFi.

Unlimited Connectivity App
Worried about the inability to keep up with friends and family while in destination? Download the Unlimited Connectivity app and enjoy tons of awesome features to help you while in destination!

Features Include:
  • Free WiFi
  • Free calling to the U.S. and Canada
  • Contact staff directly
  • Book spa appointments
  • Reserve excursions


SPA SERVICES

Now Spa by Pevonia offers 7,000 square feet of luxury wellness services that will take you on a journey of relaxation for an additional charge. Daily, 9am-8pm.
  • Massages
  • Body treatments
  • Facials
  • Sauna and Jacuzzi
  • Temazcal
  • Relaxation area
  • Beauty salon

Traditional Temazcal Spa Ceremony - Included with your stay.
The Temazcal ceremony is led by an Intercessor, or healer, and is one hour long. The ritual will begin with a blessing from the Intercessor, and one by one, guests will enter the Temazcal structure, sitting in a circle for the healing ceremony. The shelter will be filled with hot stones and the Intercessor will guide participants through the spiritual ritual, involving aromas, herbal steams, sounds and sensations.



WEDDING/HONEYMOON

Complimentary "Your Moments" Wedding Package when booking a minimum of seven nights in a Preferred Club Suite Ocean View or higher, or if five rooms are reserved for a minimum of three nights at any room category. Packages and amenities available at a surcharge. Guests must arrange all wedding packages directly with the front desk.
The resort features a Shaadi South Asian Wedding Package which is inclusive of six events over three days, for up to seventy-five guests. Trained and certified South Asian Wedding Specialists further ensure the utmost attention and care is given regarding the cultures and traditions of these wedding parties. Another beachfront wedding venue, a terrace fitting up to 120 guests, is also available for ceremonies.

Honeymoon Bonus
With proof of marriage, Now Sapphire Riviera Cancun offers two honeymoon packages.

Honeymoon Bliss Package includes:

  • Fresh fruit basket on arrival
  • Bottle of sparkling wine on arrival
  • Special turndown service one evening during stay
  • Champagne breakfast in bed (reservations required in advance via guest service)
  • Discount on all treatments at the Renova Spa

Do Not Disturb Package (complimentary with seven nights or more in a Preferred Club Ocean Front Suite or higher or for a surcharge) includes:

  • Champagne on arrival
  • Fresh flowers and exotic fruit platter in room on arrival
  • Champagne breakfast in bed (reservations required in advance via guest service)
  • Couples 50-minute massage treatment (one per stay)
  • Romantic beachfront dinner for two including bottle of champagne
  • Special turndown service one evening during stay
  • Private petit fours each evening at turndown
  • Complimentary anniversary nights

Guests need to add "Honeymoon Bonus" to the special request field of booking when purchasing. Proof of marriage is expected upon arrival at the resort.



CHILD CARE

Now Sapphire Riviera Cancun offers options for kids of all ages. The Explorer's Club is available for kids ages 3-12, which includes a brand new waterpark experience complete with a splash pad. The Core Zone Teens Club offers activities and games geared towards teenage tastes for teens ages 13-17. Daily, 9am-10pm. There's also a totally new, onsite waterpark for both kiddos AND adults to enjoy!

Babysitting services are also available for an additional charge.



SMALL DOGS WELCOME

For a $65 fee at all Now Brand resorts, you can now bring your furry friend who is under 22lbs (10kg.) along for your beach vacation!

Included in the fee: dog bed, food and water bowls, dog toys, waste bags, dog towel and a "dog-in-room" door hanger to let those around you know your furry friend is in tow!

Additional dog amenities available for a fee.

Additional restrictions apply.



ADDITIONAL INFORMATION

Location
Now Sapphire Riviera Cancun is located 15 miles from Cancun International Airport (CUN). Approximate driving time is 20 minutes.

Check In/Check Out
Check-in: 3pm, check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Awards
2003-2013 AAA Five Diamond Award
2014 AAA Four Diamond Award
Rainforest Alliance Verified

Dining Program
The Sip, Savor & See package is now available at Now Sapphire Riviera Cancun and allows guests a chance to enjoy dinner and an evening of entertainment at sister resorts Dreams Cancun, Dreams Riviera Cancun, Dreams Puerto Aventuras, Dreams Tulum and Now Jade Riviera Cancun for a total of 35 dining options. Guests must arrange the evening in advance with the resort concierge, including arrival and return times and restaurant selection. Offer includes dinner and entertainment and guests can use facilities of the resort they are visiting from 6pm-1am. Round-trip taxi fare and gratuities not included.



Deal of the Day Terms and Conditions
By booking the Deal of the Day room you are getting an even bigger discount on your vacation! Please note that by booking this room category we are unable to cancel or modify your hotel stay. Any changes or cancellations to the Deal of the Day room category will be assessed a 100% fee. No refund or credit will be issued for the hotel portion of your reservation.



All hours, fees, amenities, information and services are subject to change without notice.
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