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The Pyramid at Grand Cancun

Mexico - Cancun

Our Rating
1-833-293-8779
3 Nights with Air from $559 All-Inclusive
Info Customer Reviews Questions & Answers

Self-identified as the "Grandmaster of Fun," you can feel the buzz when you step into the lobby of this luxurious, beach ... More

Customer Rating 426 Reviews
Value
 
3.8
Service
 
3.6
Beaches & Pools
 
4.3
Dining Options
 
3.7
Room Comfort
 
3.5
3.7 out of 5
"My friend and I (wink) went to this resort where I was actually going to go to the Adults Only Oasis and by far based on the travel agents choice this experience was grand. The all inclusive was the be..." – TanofNY
328 out of 483 (68%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
3.8
Service
 
3.6
Beaches & Pools
 
4.3
Dining Options
 
3.7
Room Comfort
 
3.5
3.7 out of 5
"My friend and I (wink) went to this resort where I was actually going to go to the Adults Only Oasis and by far based on the travel agents choice this experience was grand. The all inclusive was the be..." – TanofNY
328 out of 483 (68%) customers would recommend this product to a friend.
Sunrise in Cancun One of the 3 pool bars View of cabanas View from room Our hot dog pizza at the Oasis in cancun Ocean View Room View of lobby Early Lunch view from Ibiza beautiful rough waves with smooth sand freash air lovely weather makes you feel Free from the world Roofing view from the beach View from a restaurant on the beach A day in paradise ocean is magnificent our view Construction Junior Suite Room view from our room Sunrise view from upper terrace of The Pyramid #1101 These guys were so fun! Sunrise at the pool Ocean front room Inside the Pyramid In town by the restaurants! Hotel from the beach The breakfast in La Buffet Chilling out Sylvia - FABULOUS! 2017 Maria Bonita restaurant OUR FAVORITE RESTAURANT View from our room Balcony view Parasailing The view from the room view from balcony Outside room #2 Sunset from our balcony Shells I got out of the Caribbean Sea This bed was so soft Ocean view room Coyote Ugly Benazuza food our ocean front room cold, unbearable left over food View from pool Pool Disgusting tub Beautiful magical place to just stay and never come back one pool shot 2017 View From the Room Lunch Views at The Pyramid Grand Oasis What a view for lunch!
All Customer Reviews
1-4 of 426 reviews. Sort by
February 17, 2019
Needs some work

There was good and bad. They said they lost our reservation, so we ended up getting moved into a different building, which we were told was a good thing, but I really don't think it was, besides it was direct beach front views. Due to them losing our reservation it took a LONG time to check in (prob close to an hour). We were promised a special treat due to the inconvenience (2x) and never got anything. We also didn't get our internet codes for a couple of days. One of the couples we were with didn't get it until the last day we were there and one was told they had to pay for them. We all planned to work a bit, so this was a huge inconvenience for us. Once we checked in to the rooms, we all had different problems. One of the rooms was super dirty, looked like blood on walls in bathroom and dirty hand prints all over everything in room. My rooms toilet didn't flush and the other rooms had minor problems but all had something. The lobby and restaurants were very nice. Both of the nice ones, Benazuza and Black hole were closed Tuesday's so we were unable to get into Black hole. Benazuza and The White Box were very nice though and really enjoyed the experience. It was hard to do anything special there, we were told we received a free rental for the smart car when we booked, but no one there could help and after waiting hours to try and figure it out we just gave up. The beach and pools were decent, but no hot tub at the resort. Rained for two days straight where you couldn't really do anything, would have been nice for them to add extra indoor activities to keep us somewhat entertained. Loved the Saturday show at Kinky. Best servers were in Lafountianbleu (Sp?). Victor was by far the friendliest. Overall, I feel like the value was decent and I would probably give them another chance, but definitely needed improvements.


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Overall Rating: 3
Value
 
4.0
Service
 
3.0
Beaches & Pools
 
3.0
Dining Options
 
4.0
Room Comfort
 
2.0
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From: Michigan
Age: 35-44
Travel: 1-2 trips/year

February 15, 2019
Honestly

Very big easy confused as to where things were. Asked for help receiving different answers to same question. Everyone was friendly always. Great beach and pool. Cabanas were the best. Go early throw your towels on to save. Very disappointed being told to book excursions at front desk. Only to find out downstairs were the booking Amstar Desk had better deals which were part of our package. We Paid more. Complained got no where suddenly no one spoke any English. Cheap Caribbean was the best overall with efficiency and knowledge. Will definitely book another trip with them. Perhaps to a smaller resort


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Overall Rating: 5
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Nyc
Age: Over 65
Travel: 1-2 trips/year

February 15, 2019
Worth it.

Lot to say. For the money best vacation. Hit a snag the first day. Ice storm in St. Louis. Lost a day. Next day when we got there they upgraded us for the lost day. OCEAN VIEW. Next day the had horrible storms. Are room flooded. They jump on us and gave us a suite with an Ocean View. All in all wonderful experience. For the money we may not wait till next year to come back


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Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Saint Charles MO
Age: 55-64
Travel: 1-2 trips/year

February 13, 2019
Some good people but disorganized.

There are good elements to our experience. We enjoyed some really good meals through the restaurants that we could access with our black wristband. We were upgraded to an ocean front room. Right on the water and very pretty. There is a lack of consistency to the customer experience. Often times it just simply feels like you have to figure it out. For travelers like ourselves, we are new to resort and are unprepared for what the process of check-in would look like. It took us 45 minutes to get checked in because we were ushered to a few different spots before finally receiving service. We enjoyed the pool, bars and restaurants. The beach is just fine. The options for lounging are plentiful. Overall, it was good. Would we come back? Maybe. I feel there could be better options.


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Overall Rating: 3
Value
 
4.0
Service
 
2.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
3.0
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From: Cedar Rapids, IA
Age: 35-44
Travel: 1-2 trips/year

Room Information

Designed for the discerning traveler, all Pyramid rooms boast the same first-class amenities and balconies with breathtaking views. In addition, guests enjoy private check-in and checkout with concierge, welcome amenity, turndown service, beach bag with towels, early check in and late checkout (subject to availability) and minibar restocked daily.

Room Details

Lagoon View
Hotel/Studio Unit Details

Ocean View
Hotel/Studio Unit Details

What's to Love

The pool is a quarter-mile long - it's the longest in Cancun.

The private VIP check-in, private lounge & concierge service.

Room service (delivery charges), free minibar restocked daily, and upgraded amenities.

The epic entertainment - nightclubs, concerts. acrobatic dinner shows, and 24-hour full service casino. It's like Vegas on the beach.

The body-hugging robe and slippers in the room. Swoon.

Treatments like the reflexology massage and wine therapy body wrap. Look out la la land.

 

What We'd Change

There is an absolutely crazy amount of stuff to do, and only the truly prepared can conquer it all. There's no better advice we can give you than to plan activities beforehand so you don't go walking in circles trying to find the next thing to do!
 

Why You Should Go

It's 18 minutes away from the airport. Your unchained beach vacay will kick in before you know it.

Get exercise-y and burn some calories with yoga, Zumba, Pilates, aerobics, spinning, water fitness, beach and pool volleyball.

You can nosh at 25 delish restaurants, eight are exclusive to Pyramid guests.

For kayaks and aqua bikes, dive in at the nearby AquaWorld Cancun.

You can hang at 27 bars, 7 are exclusive to Pyramid guests.

Available Amenities

  • Tour Assistance
  • Bar/Lounge
  • Beach
  • Beach Bar
  • Volleyball
  • Casino ($)
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Fitness/Exercise Room
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Roll-Away Bed (on request)
  • Swim-Up Bar(s)
  • Pool Bar
  • Tennis Court(s)
  • Spa ($)
  • Aerobics
  • 24 Hour Front Desk
  • Poolside Bar
  • Parking
  • Basketball
  • Soccer
  • Beach Parties
  • Medical Services ($)
  • Cigar Shop
  • Billiards
  • 6 Restaurants
  • 6 Bars/Lounges
  • Porter/Bellhop
  • Nightclub
  • Multilingual Staff
  • ATM/Banking
  • Snack Bar
  • Elevators
  • Audio-Visual Equipment ($)
  • Yoga
  • Massage/Spa Treatments ($)
  • Golf (included)
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • Sauna ($)
  • Steam Room ($)
  • Honeymoon Packages ($)
  • Aqua Aerobics
  • Beach Volleyball
  • Restaurants
  • Sports Bar
  • Wireless Internet
  • Travel Agency
  • Tour Desk
  • Beach Towels
  • Pool Towels (complimentary)
  • Beauty Salon ($)
  • Swimming Pool
  • Car Rental Available ($)
  • Gift Shop ($)
  • Babysitting Services ($)
  • Business Center
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Fishing
  • Golf Course(s)
  • Jet Ski Rentals
  • Motor Boat Rentals
  • Nightlife
  • Parasailing
  • Sailing
  • Snorkeling
  • Water-Skiing

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.

The Pyramid at Grand Cancun

Blvd Kukulcan, Km 16.5 Hotel Zone

+52 998 881 7000

Hotel Description

The Pyramid at Grand Cancun: All-Inclusive Vegas on the Beach

Self-identified as the "Grandmaster of Fun," you can feel the buzz when you step into the lobby of this luxurious, beachy resort. Along with the largest beachfront pool in Cancun, where you can chillax on a private beach club with Bali beds and food/drink service, you've also got endless entertainment, along with premium amenities and services. You'll revel in live concerts, music festivals & shows and themed parties, some of which turn up unexpectedly - dancers seemingly appear out of nowhere and cut a rug in the lobby or comedy skits materialize by the pool. At night, the sizzle continues with a burlesque cabaret show in the Kinky nightclub, along with the brand new multi-level Red Casino at Grand Cancun that's open 24/7. The rooms have an ocean or lagoon view so you know you'll be gazing at some sweet blue hues. Nosh at 25 epic international restaurants, which includes five of the top-ranked restaurants in all of Cancun. Bonus: Pyramid guests receive one free gourmet dinner at Benazuza. Throw down at 27 rockin' bars and then wind down at the spa with massages, facials and body wraps. Truth is, there's amazement around every palm.

ELEVATE THE LUXURY EXPERIENCE WITH ENDLESS ENTERTAINMENT



DINING

Two words: Epicurean Odyssey. Yep, the noshing is on and it's over-the-top aahh-some. You've got Spanish tapas. Mediterranean. A Mexican/Japanese Fusion spot. Straight up Mexican. A steakhouse. Chinese. A sweet spot for coffee and pastries. And oceans more.
Benazuza and The White Box have been recognized with various international awards by very relevant organizations such as: AAA Four Diamond Restaurants for 2018, World Luxury Restaurant Award 2017, Trip Advisor Traveler's Choice Award 2017 Winners.

PYRAMID EXCLUSIVE RESTRAURANTS

Careyes
Type: Gourmet Seafood & Grill
Hours: Lunch & Dinner, daily
Description: This restaurant is exclusive for Pyramid guests and is one of the top-rated restaurants on TripAdvisor for all of Cancun. Exclusive for Pyramid guests.
Dress code: Formal indoors, casual outdoors

The White Box
Type: Mediterranean Gastropub
Hours: Dinner, daily
Description: Mediterranean fare with indoor and outdoor ocean views. This delicious spot is rated among the best fine dining restaurants in all of Mexico. Exclusive for Pyramid guests.
Dress code: Formal

Benazuza
Type: Gourmet Molecular Cuisine with Mexican hints
Hours: Dinner, daily
Description: Rated among the best restaurants in the world by the TripAdvisor Travelers' Choice Awards. Indoor restaurant. Adults-only. Reservations required. Exclusive for Pyramid guests - one dinner during stay.
Dress code: Formal.

Black Hole
Type: Blind Tasting Experience, dining in the dark
Hours: Open for dinner, daily
Description: Rated as one of the best restaurants in all of Cancun by TripAdvisor. Featuring indoor seating. Reservations required. Adults-only. Exclusive for Pyramid guests - one dinner included during stay.
Dress code: Formal. Diners must be dressed in black.

Fontainebleau
Type: Continental Breakfast
Hours: Open for breakfast, daily.
Description: Featuring indoor seating and exclusive to Pyramid Guests.
Dress code: Casual

Sian Ka'an Beach Club
Type: Wraps and Ceviche
Hours: Open for lunch, daily.
Description: Private beach club with Bali beds and food/drink service. Exclusive to Pyramid guests.
Dress code: Casual. Adults Only. Exclusive for Pyramid guests.

Market Place
Type: Diverse dishes and drinks in a market-style setting.
Hours: Breakfast, lunch & dinner, daily.
Description: Indoor restaurant featuring Le Buffet (international buffet) and Bites (American appetizers. Indoor restaurant. Exclusive to Pyramid guests.
Dress code: Casual. Exclusive for Pyramid guests.

OTHER RESORT RESTAURANTS SHARED WITH GRAND OASIS CANCUN

Tatish
Type: International Buffet
Hours: Lunch and dinner
Description: An indoor setting, Tatish serves a variety of international dishes.

Ibiza
Type: Seafood and Sushi
Hours: Lunch, daily
Description: Outdoor seating on the beach with seafood and sushi favorites.

Hacienda Sarape
Type: Tex Mex
Hours: Lunch and dinner, daily
Description: Hacienda Sarape serves Mexican food for lunch and dinner.

Joy's
Type:
Trattoria with Live Italian Music
Hours: Dinner, daily
Description: An indoor setting, serving Italian-inspired meals buffet-style for lunch and dinner.
Dress code: Casual

Il Forno Joy's
Type:
Pizza and Pastas
Hours: Lunch and dinner, daily
Description: Featuring outdoor seating and pizza and pastas.

Sports Bar Diner
Type: American
Hours: daily, lunch and dinner.
Description: Featuring indoor and outdoor seating and all your diner favs.

La Placita
Type: Burgers, chicken, tacos and tortas
Hours: Lunch and dinner, daily
Description: Outdoor food court terrace.
Dress code: Casual

Tun-kul
Type: International Buffet
Hours: Breakfast and dinner, daily
Description: An indoor setting, Tunkul serves a variety of international dishes, buffet-style for breakfast and dinner.

Cocoa Hippie Chic
Type:
Beach club grill & seafood
Hours: Lunch, daily
Description: Featuring outdoor seating and fresh seafood dishes.

Dos Lunas
Type: Ristorante Italiano
Hours: Dinner, daily
Description: Featuring indoor and outdoor seating with a variety of Italian food.

Il Forno Dos Lunas
Type: Pizzas and Pastas
Hours:Lunch and dinner, daily
Description: Featuring indoor and outdoor seating with a variety of pizza and pastas.

Sevilla Wine & Tapas
Type: Spanish Cuisine
Hours: Dinner, daily
Description: Indoor seating with scrumptious Spanish dishes.

Bahia Rodizzio
Type:
Steak and Rodizzio
Hours: Lunch and dinner, daily
Description: Brazilian-style indoor steakhouse.

Maria Bonita
Type:
Mexican Restaurant and Live Mariachi Show
Hours: Dinner, daily
Description: An indoor/outdoor setting, Maria Bonita serves a variety of traditional Mexican-inspired dishes.

Akeru
Type:
Sushi & Asian
Hours: Lunch and dinner, daily
Description: Indoor and outdoor seating with a variety of Asian-inspired dishes.

Maki Taco
Type:
Mexican-Japanese fusion
Hours: Lunch and dinner, daily
Description: Indoor seating with a variety of unique flavors.

Restaurant hours and availability subject to change without notice. Restaurant reservations are made with the concierge at the resort.



BARS/NIGHTLIFE

There's not enough room here to talk about all the epic party fun you can have here, so here's the topline: there are lounges and luxury bars. Coffee shops and health bars. Beach bars and bars by the pool. And last but never least, the Kinky Night Club. Got enough to go on? You'll be dancin'. Promise.

PYRAMID EXCLUSIVE BARS

Villa Paola Wine Bar
Open Daily

Coffee & Me at The Pyramid
Open Daily

Benazuza Lounge Bar
Open Daily

The White Box Bar
Open Daily

Sian Ka'an Beach Club
Open Daily

Fontainebleau Cocktail Bar
Open Daily

VIP Lounge/Bar
Open Daily

RESORT BARS

Havana Night Club
Open Daily

Dos Lunas Wet Bar
Swim-up bar, open Daily

Kinky Night Club
Open Daily

Coffee & Me
Open Daily

Barlovento Drink & Me
Open Daily

Tequileria Maria Bonita
Open Daily

Agaves Bar
Open Daily

Scirocco Sports Bar
Open Daily

Coyote Loco
Open Daily

Sands Beach Bar
Open Daily

Sarape Wet Bar
Swim-up bar, open Daily

La Placita Bar
Open Daily

Coffee & You
Open Daily

Ibiza Martini Bar
Open Daily

Ibiza Wet Bar
Swim-up bar, open daily

Joy's Terrace Bar
Open Daily

The O - Oasis Beach Club
Open Daily, premium drinks ($)

Havana Cigar Corner ($)
Open Daily

Cocoa Hippie Chic
Open Daily

Dos Lunas
Open Daily

Dos Lunas Pool Bar
Open Daily

VIP Lounge
Open Daily

Schillabar
Open Daily, hookah rental ($)

Bar hours and availability are subject to change without notice.




BEACHES AND POOLS

At this sunny oasis, you've got a white, toe-loving sandy beach along with three sandsational beach clubs, one that's adults-only with Bali beds and food & drink service - the Sian Ka'an Beach Club. There's also a winding, cobalt blue sparkling pool - it's a quarter of mile long. Eat your protein before you dive in for a lap, then kick back and ready yourself for your epic chill.

SPORTS/ACTIVITIES

Water

  • Pool Volleyball
  • Water aerobics
  • Kayaks and aqua bikes at nearby AquaWorld Cancun

Land

  • Beach Volleyball
  • Tennis
  • Fitness center
  • Aerobics
  • Multi-use sports court
  • Yoga
  • Pilates
  • Zumba
  • Billiards

Golf
A nine-hole, par-3, golf course is located on the property. Greens fees are included and equipment is available to rent.

Guests enjoy preferred rates at one of the nearby golf courses.


INTERNET

The Pyramid at Grand Cancun offers complimentary WiFi for up to two devices per room.

SPA SERVICES

Spa treatments incorporate ancient and modern techniques with the finest organic spa products. Beachfront treatments overlooking the Caribbean Sea are also available to guests.

CHILD CARE

The Pyramid at Grand Cancun offers a kid's club with a playground and supervised activities, as well as in-room certified babysitting for a fee.

WEDDING/HONEYMOON

O WEDDINGS
The Pyramid at Grand Cancun offers destination weddings perfect for any celebration of love, whether it's a simple exchange of vows or a lavish party with family and friends. Choose from a variety of fully customizable wedding packages offering legal and symbolic ceremonies, including the complimentary O Remember package.
HONEYMOONS
All guests celebrating their honeymoon or wedding anniversary receive VIP treatment and special amenities. To make your honeymoon extra special, choose from four honeymoon packages offering perks like spa discounts, room upgrades, private sunset dinners and more.


ADDITIONAL INFORMATION

Location
The Pyramid at Grand Cancun is located in the Cancun Hotel Zone, 30 minutes from downtown Cancun and 18 minutes from Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation. The minimum age to check-in at The Pyramid at Grand Cancun is 18.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Student/Youth Policy (YEAR ROUND)
Travelers between the ages of 18-24 (Student/Youth) are only permitted at no additional cost at this resort if accompanied by a parent or legal guardian. If not accompanied by a parent or legal guardian travelers between the ages of 18-25 will be required to purchase a Student/Youth resort fee upon check-in at the resort. Cost is $35 (cash only and subject to change) per person per stay and is not refundable. If you do not adhere to the Student/Youth Policy, your reservation will be canceled and you will be notified accordingly. Resorts reserve the right to deny check-in.



All hours, fees, amenities, information and services are subject to change without notice.
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