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Grand Palladium Costa Mujeres Resort & Spa

Mexico - Cancun

Our Rating
1-800-880-2177
4 Nights with Air from $799 All-Inclusive
Info Customer Reviews Questions & Answers

The bright and stylish resort Grand Palladium Costa Mujeres is located in the Playa Mujeres area of Cancun. This beachy ... More

Customer Rating 9 Reviews
Value
 
4.3
Service
 
4.1
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
3.4
3.8 out of 5
"We had an amazing time at this resort despite the rainy weather (freak cold front). The staff was wonderful in making our time in the rain even more wonderful! The food was by far one of the best resor..." – moyer7505
5 out of 9 (56%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.3
Service
 
4.1
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
3.4
3.8 out of 5
"We had an amazing time at this resort despite the rainy weather (freak cold front). The staff was wonderful in making our time in the rain even more wonderful! The food was by far one of the best resor..." – moyer7505
5 out of 9 (56%) customers would recommend this product to a friend.
All Customer Reviews
1-4 of 9 reviews. Sort by
February 17, 2019
Gorgeous Resort!

Took my daughter here for her birthday trip- we were there 4 days. The resort is really nice, upon check in the line was short which is always a plus- and I was able to pay an extra $100 a night to upgrade my room to a swim up. Service was not the best, the restaurants at night, the people were great, the bartender at the swim up was rude-- and the buffet servers were also not too great, unless we just got bad ones. Food was good, typical resort food at the buffet but good dinners at the restaurants. Beach was gorgeous and pools were all nice! Would definitely go back again for that price.


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Overall Rating: 4
Value
 
5.0
Service
 
3.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: New Windsor, New York
Age: 35-44
Travel: 1-2 trips/year

February 13, 2019
Grand Pallidum

My wife and I chose Grand Pallidum Costa Mujeres because of the chain of resort 'Grand Palladium'. We stayed at their chain for our honeymoon in Jamaica and loved it. Unfortunately, our stay at the Cancun location was nowhere near enjoyable even though we stayed 8 days compared to 5 in Jamaica. Service was very poor and unfriendly. Staff seem to not care and hardly went to please us. Front desk staff showed no care towards us from the moment we got there and never offered useful information for us. They did not offer activity guide and when we asked they had nothing to give to us and did not even try to get us this information. Frankly, for the 8 days we stayed the front desk staff never helped us. Our room keeper was not very good. We did not have a blanket our first night and had to call to request. Coffee was never filled until I left a note one day. Our mini fridge guy never came. We ran out of water, thankfully we would grab water at the gym and bring to our room. Waiters at restaurants were hit and miss. Some were good, but most were not friendly. Especially at the buffet. Cooks at the buffet were questionable as they never understood what we wanted. Water at restaurants was hard to come by as waiters never filled back up. My wife and I are humble people and don't demand much but we were not able to fully enjoy our vacation because of the attitude of the staff. We will not be staying at a 'Grand Pallidum' again after this experience. It was a wasted vacation which is a shame because we worked hard to be able to go. who knows when we will be able to go again. I warn anyone who is looking at this resort. If you are looking for a good customer experience, look elsewhere


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Overall Rating: 2
Value
 
3.0
Service
 
1.0
Beaches & Pools
 
3.0
Dining Options
 
4.0
Room Comfort
 
2.0
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From: Des Moines, Iowa
Age: 25-34
Travel: 1-2 trips/year

February 4, 2019
Girls Trip

We had an amazing time at this resort despite the rainy weather (freak cold front). The staff was wonderful in making our time in the rain even more wonderful! The food was by far one of the best resorts that I have been to. This is our second time to a Palladium and we would definitely go back!!! The staff is absolutely wonderful and we have nothing but good things to say about everyone we encountered! We did have one sunny day and the beach was absolutely amazing! You can walk for a long distance! I would definitely recommend this resort for a girls trip, family or even couples! Plenty to do!!! We will definitely return!!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Michigan
Age: 45-54
Travel: 1-2 trips/year

January 30, 2019
Grand Palladium Costa Mujeres Resort & Spa

For Pros: Mostly, the resort staff was the best ever. Very polite, helpful, and friendly. Rooms always cleaned and restocked. I always left a tip. Very LARGE resort, thank goodness for carts and boats to get you from one end to the other. Beautiful pools, but only one was a little warm. Very cold pools. They would probably be perfect if the weather is hot. The children's splash pad was perfectly designed but the water was cold. The spa was a truly a wonderful daily experience. A MUST DO. The best drinks and pools were at the Family Selection or TRS Adult only. Know your liquor and always ask for it or they give you the cheapest. Only the Nest bar and the TRS adult pool have the top shelp liquor. Two places got our vote for the best food and service. The small "L" shaped pool over by the Family Selection had outside eating with such good coconut shrimp. Staff had an area set up to play with your kids while you eat and you can see them the whole time. The Nest in the Family Selection area was the best food overall, especially the lobster. YUM. They also had wonderful play rooms and staff to watch the kids while you eat and again, you can see them the whole time. The Japanese service and food was disappointing because of our waiter. We were all wishing we had the young fun waiter. Very restrictive areas to eat. If you want sushi than you HAD to sit in that area. Only one of our group wanted sushi so they could not get it in our area. We could not get into the Hibachi which might have been better. The sports bar had good bar food and also fun things for kids to do. Pool, Foosball, etc. The Resort Buffet had wonderful food and waitress' but some of the cooks seemed "cold". I always tipped the good and friendly staff on the whole resort. Cons: You get hit immediately with timeshare salesmen that are smooth operators with $ promises. DO NOT WASTE YOUR TIME unless you like high pressure sales and have at least 5K plus valuable vacation time to spare. The "presents" they promise are almost useless on the resort unless you spend more money first. Just say NO and keep walking. Unfortunately, this happens in most resorts. In our room at the Family Selection, we had to let our water run for 10 minutes with ALL faucets open so that we would finally get warm water to shower. Not a major inconvenience, however, wasteful and had to plan ahead. So I made coffee, drank a cup on the deck and by the time I was done, the water was starting to warm. sigh..... Resort was finished in a major rush. Sloppy painting, inside and out, wall paper peeling, pipes leaking, air conditioners breaking, etc. Only open 3 months and so many repairs with just us. But the repairmen were there instantly. Overall, okay resort. We will try a different one next time. NOTE: we booked USA Transport ahead of time and have used them many times. They were waiting for us OUTSIDE and not inside the airport where the "grabbers" try to get you to use their service. On time, friendly and take you directly to your resort with no stops like the other services. WORTH THE LITTLE EXTRA MONEY.


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Overall Rating: 3
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
2.0
Dining Options
 
2.0
Room Comfort
 
2.0
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From: Minnesota
Age: 55-64
Travel: 1-2 trips/year

Room Information

Room Details

Junior Suite
Hotel/Studio Unit Details

Suite Terrace
Hotel/Studio Unit Details

Family Selection Junior Suite
Hotel/Studio Unit Details

Family Selection Suite Terrace
Hotel/Studio Unit Details

What's to Love

Family-friendly all-inclusive resort with five swimming pools that wind throughout the resort and beachy-front oasis ideal for chillaxin.

Five pools meander throughout the resort, with ocean views, tropical foliage, and blue waters.

The swanky spa is equipped with special cabins for beauty treatments, spaces devoted to wellness & hydrotherapy areas.

 

What We'd Change

This resort is brand new - so we have nothing here to change.
 

Why You Should Go

The resort is located in Costa Mujeres, about thirty minutes from Cancun International Airport. Your dreamy cocktails await.

You name it, the resort has it! Basketball, tennis, archery, mini golf, windsurfing, snorkeling, darts & so much more.

If you upgrade Infinite Indulgence®, you get upgrades like access to the hydrotherapy areas, premium cocktails and service with no limits.

Available Amenities

  • Beach
  • Cable/Satellite TV
  • Fitness/Exercise Room
  • Kayaks
  • Kids Club
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Snorkeling
  • Archery
  • Mini Golf
  • Basketball
  • Ping Pong
  • 7 Restaurants
  • 6 Bars/Lounges
  • Teen Club
  • Massage/Spa Treatments ($)
  • Wedding Services ($)
  • Beach Volleyball
  • Wireless Internet
  • Watersports Center ($)
  • Tennis Courts
  • Tour and Island Information
  • Dive Shop ($)
  • Business Center


Nearby Excursions & Attractions

  • Beach
  • Eco-Adventure Tour(s)
  • Golf Course(s)
  • Historical Site(s)
  • Snorkeling
  • Watersports Rentals

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.

Grand Palladium Costa Mujeres Resort & Spa

Vialidad Paseo Mujeres

+52 800 990 1234

Hotel Description

Grand Palladium Costa Mujeres: Family-Friendly Resort

The bright and stylish resort Grand Palladium Costa Mujeres is located in the Playa Mujeres area of Cancun. This beachy oasis is surrounded by lush greenery and tropical foliage with five bright blue pools that meander throughout the resort. It's fun for the entire family here with activities for all ages of kids, plus activities for the adults. The spa, for one, has dreamy pools, areas for lounging and a variety of services for pampering. From a variety of cuisines to delicious cocktails, this all-inclusive resort has a little bit of everything.

Opening November 1st is Family Selection at Grand Palladium Costa Mujeres. It offers exclusive facilities located at privileged areas of the resort, plus personalized services and premium products, so both parents and their little ones can enjoy their vacation to the fullest.



DINING

Grand Palladium
Type: Buffet
Hours: Breakfast - daily, 7am-11am; lunch - daily, 1pm-3:30pm; dinner - daily, 6:30pm-10:30pm.
Description: The buffet restaurant serves up a variety of fresh-made cuisines.

Portofino
Type: Italian
Hours: Dinner - daily, 5:30pm-10:30pm.
Description: Serving Italian dishes.

El Dorado
Type: Steak House
Hours: Dinner - daily, 5:30pm-10:30pm.
Description: Serving a la carte steak.

Chang Thai
Type: Thai Cuisine
Hours: Lunch - daily, 1pm-3:30pm; Dinner - daily, 6pm-10:30pm.
Description: Serving Thai Cuisine.

Sumptuori
Type: Japanese
Hours: Dinner - daily, 5:30pm-10:30pm.
Description: Serving Japanese Cuisine.

Boghali
Type: Indian
Hours: Dinner - daily, 5:30pm-10:30pm.
Description: Serving Indian Cuisine.

La Adelita
Type: Mexican
Hours: Dinner - daily, 5:30pm-10:30pm.
Description: Serving Mexican Cuisine.

Cabaret
Type: Dinner Theatre
Hours: Dinner - daily, 5:30pm-10:30pm.

Hours are subject to change.



BARS/NIGHTLIFE

Poseidon
Open daily.

Lobby Bar
Open daily.

Xtra Time Sports Bar
Open daily.

Bar Champagne
Open daily.

Coffee Shop
Open daily.

Sky Bar
Open daily.

Pool Bar
Open daily.

Swim Up Bar
Open daily.

Beach Bar
Open daily.



BEACHES AND POOLS

Swimming pools wind throughout the resort, including a pool for the adults and one for the kids. You'll have a total of five pools, plus white sandy shores and blue ocean waters.

SPORTS/ACTIVITIES

Water

  • Swimming
  • Waterpolo
  • Windsurfing
  • Snorkeling
  • Deep-sea fishing

Land

  • Fitness
  • Basketball
  • Ping pong
  • Tennis
  • Archery
  • Shuffleboard
  • Soccer
  • Sport court
  • Mini golf



INTERNET

Complimentary Wi-Fi is available at the resort.

SPA SERVICES

Zentropia Palladium Wellness & Spa offers you a luxury spa and wellness centre where all kind of treatments are on offer. With more than 4740 m2, it is a space devoted to relax and wellbeing, equipped with special cabins for beauty treatments and a wonderful thermal zone. A team of highly professional therapists will be pleased to revitalize your body and soul.

WEDDING SERVICES

Wedding services are available at the resort. Please contact the resort directly for more information.

CHILD CARE

Grand Palladium Costa Mujeres has a baby club for 1-3 yr olds, a kid's club for 4-12 yr olds and a teen club for those 11+.

ADDITIONAL INFORMATION

Location
Grand Palladium Costa Mujeres is about thirty minutes from Cancun International Airport.

Spring Break/Youth Policy
Policy for Spring Breakers or Student Groups: Palladium Hotel Group does not accept these type of groups at any time of the year, regardless of their age and whether or not they are escorted. At Palladium Hotel Group we reserve the right to withhold admission should any of these groups make a reservation and come to stay at one of the resorts. Official photo ID and full stay deposit will be required at check-in if it is obvious that the group is made up of students traveling together. Guests will be removed from property in the case of any disturbance or complaint from other guests or hotel staff.

Check-In/Check-Out
Check-in 3pm. check-out noon.
Adults Only. Minimum age for check-in and stay is 18 yrs.
A valid credit card may be required upon check in for possible incidentals not included in your hotel reservation.



All hours, fees, amenities, information and services are subject to change without notice.
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$1,500 in Resort Credit More
5 days, 4 nights
Travel Dates 8/18 - 11/1
Starting at $799 was $1259
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 5 days left to book!
$1,500 in Resort Credit More
4 days, 3 nights
Travel Dates 2/21 - 4/30
Starting at $909 was $1459
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 4 days left to book!
$1,500 in Resort Credit More
5 days, 4 nights
Travel Dates 5/1 - 8/17
Starting at $889 was $1419
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 5 days left to book!

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