Search
Deals
Cruises
Support
Account

Sandos Caracol Eco Resort

Mexico - Riviera Maya

Our Rating
4 Nights with Air from $549 All-Inclusive
Info Customer Reviews Questions & Answers

Looking for an excuse to tap into your wild side? Nothing says nature like waking up to the sounds of wildlife at Sandos ... More

Customer Rating 404 Reviews
Value
 
4.3
Service
 
4.2
Beaches & Pools
 
3.9
Dining Options
 
3.8
Room Comfort
 
3.9
4.1 out of 5
"A vacation is what you make it and my boyfriend and I loved our time at Sandos! I read a lot of bad reviews on Trip Advisor for Sandos Caracol and after being here I can say that they are uncalled for ..." – AIB23
411 out of 487 (84%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.3
Service
 
4.2
Beaches & Pools
 
3.9
Dining Options
 
3.8
Room Comfort
 
3.9
4.1 out of 5
"A vacation is what you make it and my boyfriend and I loved our time at Sandos! I read a lot of bad reviews on Trip Advisor for Sandos Caracol and after being here I can say that they are uncalled for ..." – AIB23
411 out of 487 (84%) customers would recommend this product to a friend.
snorkling with turtles Picture Perfect Views Beach steak included Beach at sunset Tequila tasting. Yum! Shrimp cocktail on the beach. Main Cenote Doves kissing.& candles the beach club jaquzzi tubs in the room!!!!! Kayaking off the beach Awe, another day in paradise! great beds, cleaning service was great!!!!!! Pretty pool from suspension bridge The beach was as relaxing as our stay. Riviera Restaurant tables on terrace overlooking beach fun in the sun 24 hour buffet the rooms Ahhh Monkeys outside out room sand never gets hot! The view from the beach! The resorts cenote MisTer Crab Peeling paint and dirty a view of the beach MAP OF RESORT A monkey right on our balcony Pool swim-up bar The beach Sandos Caracol Beach Area Beach Sandos Caracol Mayan Ruin Peacock Ohh la la The beach we snorkeled from! monkey Furniture was falling apart Cenote at the resort The Romantic Boat Trip includes sparkling wine and chocolate covered strawberries. Cenote Fruit Basket/ w wine & glasses. Just one of many delighful drinks!! Free!! Everyday was something new ! Splashpad Jungle My kids got to hold a tucan on the beach
All Customer Reviews
1-4 of 404 reviews. Sort by
June 21, 2017
Disregard the bad reviews

Ok people listen up I'm from NY so it doesn't get any realer than this. Please disregard the exaggerating bad review as I was extremely skeptical to book after reading them. If you are high maintenance then maybe you should consider a luxury hotel! I stayed at the Sandos with my boyfriend and our two daughters and had a great time there's shows every night ,it's a very cool jungle setting "animals walking around"and there's a lot to do. The employers ,front desk etc were all professional ,friendly ,attentive and extremely helpful with whatever they can help with and quickly at that. The food was not great the snack bar sucked but restaurants were decent I loved the international breakfast buffet. If you are a heavy drinker I'll be honest the drinks are very light and water down "the cheap stuff" FYI if by any chance you do an excursion with xcaret which was amazing book online a week before it's much cheaper oh and on the bus the tour men will try to sell you sun block and bugirepellent they will say they will throw out any u may have if it isn't their brand "it's a scam" they don't even check your bags and that stuff was like ice cream to the them they sucked me dry! Bring off spray lots of it Hope this could help !


0 of 0 found this helpful
Was this helpful? Yes No
Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
3.0
Dining Options
 
3.0
Room Comfort
 
4.0
User Image

From: New York
Age: 25-34
Travel: 1-2 trips/year

June 21, 2017
Great Experience

Great deal, wonderful staff. Loved the tropical forest feel with all the animals. Only minor complaint is the buffets which were ok but just a little off on quality. However, the ala carte restaurants were fabulous. Especially the vegan one(even if you're not vegan you should try- it's the best on the resort and is never crowded because most people think they have to have meat for every meal). Brazil restaurant has the best buffet. Didn't make it to surf and turf place because the music at the disco above was insanely too loud. Adult sections are great- especially Elmer the bartender at the beach club. Only other issue is the constant techno music at most places. Almost comical when it kicked in at the snack bar at 7am when it was clearly full of people who just wanted to enjoy some peace and quiet. Don't be afraid to ask them to turn it down or off because I think the people that work there are sick of it too. All that said- would definitely go back and probably take the kids as there's a lot for them to do and would have no problem letting them explore on their own as always felt safe.


0 of 0 found this helpful
Was this helpful? Yes No
Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
4.0
User Image

From: Chattanooga, to
Age: 35-44
Travel: 1-2 trips/year

June 21, 2017
Great Value

We took our large family of 8, including my mother, and had a great stay! There were so many activities on site we didn't even get to them all. The on site ruins and cenote were beautiful. There was a wide array of wildlife and foliage. The rooms were nice. The food was good and in abundance. I would highly recommend this resort to families.

Great Value
0 of 0 found this helpful
Was this helpful? Yes No
Overall Rating: 4
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
4.0
User Image

From: West Virginia
Age: 45-54
Travel: 3-6 trips/year

June 21, 2017
Worst experience ever

I never write negative reviews, but don't feel bad writing this one. When the say wild animals we didn't realize there would be bugs in our room. Didn't like the number of cats roaming free even in the restaurants. There was a distinct stench of sewer throughout the resort. Kids shooting water guns at the swim up bar wasn't what we wanted in our drinks either. Restaurant service was ok, but the food lacked anything special. Unfortunately, the beach at this resort was very rocky and most people stayed poolside......which made it very crowded. We went to the water park one day. Lots of slides for the little ones, for the bigger kids only 3 of 6 or 7 were even open, kinda a let down. This is our 4th all inclusive trip with Cheap Caribbean and unfortunately our worst one. We were so excited to bring our teenage kids and were embarrassed at the lack of luster and excitement we built them up for. I would serious reconsider this resort if you were interested in it........


0 of 0 found this helpful
Was this helpful? Yes No
Overall Rating: 3
Value
 
3.0
Service
 
2.0
Beaches & Pools
 
3.0
Dining Options
 
2.0
Room Comfort
 
2.0
User Image

From: NC
Age: 45-54
Travel: 1-2 trips/year

Room Information

Ever seen a spider monkey on your balcony? Or a bushy-tailed coati just outside your door? The 956 guestrooms and junior suites at Sandos Caracol Eco Resort are situated in 3-story buildings among the property's lush jungle. Each room has amenities that include cable TV, mini bar, a private balcony or terrace, and many other comforts.

Room Details

Standard Room
Hotel/Studio Unit Details

Select Club Superior Room (Adults-Only)
Hotel/Studio Unit Details

Deluxe Room
Hotel/Studio Unit Details

Select Club Deluxe Room (Adults-Only)
Hotel/Studio Unit Details

Junior Suite (Available until Dec 23, 2017)
Hotel/Studio Unit Details

Eco Family Suite (Available beginning Dec 24, 2017)
Hotel/Studio Unit Details

What's to Love

The Xcalacoco Experience includes 80 eco activities and Mayan traditions with wild animals roaming the resort, while the water park has 29 waterslides for kids and adults alike.
 

What We'd Change

The grounds are pretty big, so there's a lot of walking involved. But that means you have a better chance of spotting the wildlife in the surrounding ecosystem!

 

Why You Should Go

Sandos Caracol Eco Resort has something for every vacationer: nature activities, a water park, a white sand beach and an adults only section with its own pool and beach club.

Available Amenities

  • Tour Assistance
  • Beach
  • Volleyball
  • Babysitting/Child Care ($)
  • Children's Activities
  • Children's Pool
  • Concierge Services
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Fitness/Exercise Room
  • Jacuzzi
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Snorkeling
  • Swimming Pool(s)
  • Tennis Court(s)
  • Scuba Diving ($)
  • Aerobics
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Sauna
  • Poolside Bar
  • Steam Room
  • Parking
  • Safe Deposit Box
  • Water Polo
  • Bicycles
  • Billiards
  • Darts
  • Bocce Ball
  • 8 Restaurants
  • Porter/Bellhop
  • Nightclub
  • Catering
  • Massage ($)
  • Theater
  • 10 Bars/Lounges
  • Audio-Visual Equipment ($)
  • Spa ($)
  • Beach Towels
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • Business Services ($)
  • Boogie Boarding
  • Wireless Internet
  • Tour Desk
  • Watersports Center ($)
  • Handicap Rooms (on request)
  • Honeymoon Packages
  • Car Rental Available ($)
  • Dive Shop ($)
  • Gift Shop ($)
  • Fishing ($)
  • Non-Smoking
  • Business Center


Nearby Excursions & Attractions

  • Beach
  • Fishing
  • Golf Course(s)
  • Hiking/Biking Trails
  • Horseback Riding
  • Marina
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Parasailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Shopping
  • Water-Skiing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Sandos Caracol Eco Resort

Carretera Cancun, Chetumal, Km 295

+98 48 73 4444

Hotel Description

Sandos Caracol Eco Resort: All Inclusive Fun for Families and Adults

Looking for an excuse to tap into your wild side? Nothing says nature like waking up to the sounds of wildlife at Sandos Caracol Eco Resort in Playa del Carmen. Built around a natural ecosystem, the resort's dedication to low impact on its environment means the monkeys and tropical birds are right outside the door. Kids love it! Children are a definite priority at Sandos Caracol, which offers a Kids Club for games and crafts, and an exciting program for teens. Topping it off, everyone is sure to love the water park with 29 water slides and wet-and-wild fun for kids, teens and grown-ups.

Set on the warm white sands of Playa del Carmen, the resort is home to crystal clear cenotes, mangrove forests and lush jungle. The hotel's Xcalacoco Experience includes a daily program of thrilling eco activities like floating along a river through the mangrove, swimming in the central cenote, Mayan cooking lessons, jungle survival skills and more, in addition to nighttime Mayan shows in stunning outdoor locations.

The All Inclusive plan at Sandos Caracol lets you indulge in an extensive list of restaurants and bars scattered throughout the resort. Grab a margarita at the swim-up bar, indulge in midnight cravings at the 24-hour snack bar, feast on mouthwatering surf and turf options at Los Lirios Steak and Fish Club, and try delicious eco cuisine at the beachfront Salvia restaurant. During the day, choose between the secluded chill-out pool and the exciting main pool with kids area, and visit the theater in the evenings for nighttime shows.

Couples just love the Select Club Adults Only section (ages 18 and up) set in a secluded part of the resort, featuring a beautiful pool and jacuzzi area as well as an exclusive beach area and beach club with extra amenities. Take the luxury to the next level with a visit to Spa Sandos, featuring a hydrotherapy area for adults and a fitness center, both part of the All Inclusive plan, as well as soothing massages, rejuvenating body treatments and a traditional Mayan temazcal ceremony.

This hotel is All-Inclusive.
Features include:

  • All meals, snacks and dinner
  • Unlimited domestic beer, soft drinks, house wine and domestic and international cocktails
  • Daily activities program
  • Taxes and service charges


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

La Laguna
Type:
International
Hours: Breakfast - daily, 7am-11am; Lunch - daily, 12:30pm-4pm; Dinner - daily, 6pm-11pm
Description:
Main Restaurant, serving an international buffet.
Dress code: Casual. Swimwear must be dry and covered. Shoes/sandals and shirt are required.

Las Mascaras
Type: Mexican
Hours: Daily, 6pm-11pm
Description: Mexican buffet, open for dinner only.
Dress code: Casual. Swimwear must be dry and covered. Shoes/sandals and shirt are required.

La Riviera
Type: Mediterranean
Hours: Daily, 5:30pm-11pm
Description: A la carte restaurant serving Mediterranean specialties.
Dress code: Casual elegance. Dress shorts are allowed. No swim wear, tops or bare feet are allowed in the restaurant.

Fogo do Brazil
Type:
Brazilian Rodizio
Hours: Daily, 5:30pm-11pm
Description: Brazilian a la carte restaurant.

El Templo
Type: Japanese Teppanyaki
Hours: Daily, 5:30pm-11pm
Description: Japanese Teppanyaki tables, with show cooking. Reservations are required.

Los Lirios
Type: Steak and Seafood
Hours: Daily, 5:30pm-11pm
Description: Featuring a la carte service, with surf and turf specialties.

La Toscana
Type: Italian
Hours: Breakfast - daily, 7am-11am; Lunch - daily, 12:30pm-4pm
Description: A la carte service featuring Italian specialties for dinner.

Salvia
Type: Vegan
Hours: Daily, 5:30pm-11pm
Description: Featuring a la carte service, with vegetable specialties.

Dress code for the restuarants: Casual elegance. Dress shorts are allowed. No swim wear, tops or bare feet are allowed in the restaurant.

All hours are subject to change.



BARS/NIGHTLIFE

L'Elefant
Daily, 7am-midnight.

El Mangler
Daily, 10am-midnight.

El Nido
Drinks, 24-hours; Snacks,10:30am-7pm.

El Mapache
Daily, 6pm-midnight.

Beach Bar
Daily, 10:30am-6pm.

La Tortuga
Daily, 10:30am-6pm.

Sirena
Daily, 10:30am-6pm.

Iguana
Daily, 10:30am-6pm.

Theatre Bar
Daily, 6pm-11pm

Los Lirios
Disco bar (18+). Daily, 11pm-2am.



BEACH

Sandos Caracol Eco Resort is located on a beautiful stretch of white-sand beach in Riviera Maya. Lounge chairs and palapas are provided on the beach, and there are two beach bars, one for all guests and one in the exclusive Select Club adult-only area of the beach.

POOLS

Find your spot in the sun at one of the resort's glistening blue pools - one for Select Club Adults only, one chill out pool, one activities pool (with a separate children's area) and a splashing water park for children and adults with 29 fun water slides and water games. The Jacuzzi is only for adults (18+).

SPORTS/ACTIVITIES

Water

  • Introductory diving lessons (once per stay)
  • Snorkeling (one hour per day)
  • Kayaking
  • Hobie Cats
  • Boogie Boarding

For an additional charge:

  • Scuba diving
  • Snorkeling tours
  • Fishing trips
  • Jet skis
  • Parasailing
Land
  • Fitness Center (18+)
  • Darts
  • Billiards
  • Football
  • Beach volleyball
  • Tennis
  • Bicycles

Golf
Golf is available at the nearby Grand Coral Golf Club, Nick Price's most golfer-friendly creation, featuring 18 holes, a par 71 and 7,043 yds. It offers a modern Club House and exclusive Beach Club. Grand Coral's cutting-edge Playa del Carmen golf course preserves the environment of the area.



INTERNET

Sandos Caracol Eco-Resort offers complimentary Wi-Fi access in common areas of the resort.

SPA SERVICES

The 6,561-sq-ft Playa del Carmen Spa offers sixteen luxury treatment rooms that feature saunas, a steam bath and hydrotherapy facilities that are ready to leave you relaxed and recharged. The following treatments are available for an additional cost:
  • Massages
  • Facials
  • Beauty salon
  • Sauna & Jacuzzi (18+)


WEDDING SERVICES

Sandos Caracol offers wedding services. Please contact the front desk directly.

CHILD CARE

Eco Activities for Kids: We focus on teaching our children to live in harmony with nature, and to take care of the environment. We offer a variety of activities designed to help children interact with our native animals and plants.
Kids Club fully equipped with video games, jungle gym, trampoline, and a mini movie theatre, with fully supervised activities program such as: children's pool, games and arts & crafts and mini disco. For children 4-12 years old. Open 10am-10pm.
Baby Club for the ages 2-3 years is open 10am-1pm and 3pm-6pm.
Teens Activities for 13-17 years old with assistance of our animation and sports team. Music, pool tables, table tennis, foosball, beach soccer, volleyball, seven brand new water slides, among others. Schedule times may vary according to weekly program.



ADDITIONAL INFORMATION

Location
Sandos Caracol Eco-Resort is located on the Mayan Riviera, 45 minutes from Cancun International Airport (CUN) and just 15 minutes from Playa del Carmen.

Minimum Stay Requirements
A 5-night minimum stay is required for travel Dec 28, 2016-Jan 1, 2017 and April 13, 2017-April 15, 2017 <

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation. Minimum check-in age is 18.

Rainforest Alliance
Sandos Caracol Eco Resort is a Rainforest Alliance CERTIFIED hotel.
Green Initiatives include: "Pack for a Purpose" (donations to local schools) and "Animal Keepers", where guests can helo the onsite Vet take care of local wildlife and rescue animals.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.



All hours, fees, amenities, information and services are subject to change without notice.
Close
 

Choose Your Options

Depart:  
Number of Rooms:
 
Room 1 Details:
  • Standard Room
- or -
Choose a Vacation Package
and Save More!
5 days, 4 nights
Travel Dates 8/20 - 12/23
Starting at $549 was $979
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 4 days left to book!
Superior Adults-Only Room More
4 days, 3 nights
Travel Dates 7/13 - 8/8
Starting at $629 was $1079
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 4 days left to book!
4 days, 3 nights
Travel Dates 7/13 - 8/19
Starting at $649 was $1039
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 4 days left to book!
5 days, 4 nights
Travel Dates 1/2 - 1/31
Starting at $629 was $1169
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 4 days left to book!
5 days, 4 nights
Travel Dates 2/1 - 3/31
Starting at $839 was $1199
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 4 days left to book!

Need Assistance?

Call one of our U.S. based Beach Experts.

(800) 915-2322
7 Days a Week - 5am to 3am EST

All Mexico - Riviera Maya Resorts