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Dreams Riviera Cancun Resort & Spa

Mexico - Riviera Maya

Our Rating
4 Nights with Air from $729 All-Inclusive
Info Customer Reviews Questions & Answers

Your day could look like this: you, kickin' back in a luxurious oasis set along a white sand beach that's kissed by crys ... More

Customer Rating 193 Reviews
Value
 
4.4
Service
 
4.6
Beaches & Pools
 
4.4
Dining Options
 
4.3
Room Comfort
 
4.5
4.5 out of 5
"Overall Resort – It was very well maintained, beautiful property and grounds, amazing Infinity Pool and gorgeous views. While they offer a lot of different activities throughout the day, we never parti..." – tropical40
203 out of 229 (89%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.4
Service
 
4.6
Beaches & Pools
 
4.4
Dining Options
 
4.3
Room Comfort
 
4.5
4.5 out of 5
"Overall Resort – It was very well maintained, beautiful property and grounds, amazing Infinity Pool and gorgeous views. While they offer a lot of different activities throughout the day, we never parti..." – tropical40
203 out of 229 (89%) customers would recommend this product to a friend.
Preferred Club Oceanview with private jacuzzi Beautiful beach front Chichen Itza Beach view from our personal pool from the beach looking at resort View from Infinity Pool Cabanna Bar Hot December night the beautiful rooms See to believe! Pool Area Dancing in the Dreams Lobby Paradise do exist! Pool/Beach View
All Customer Reviews
1-4 of 193 reviews. Sort by
August 13, 2017
Bad entertainment

No music in the pool No quality activities Poor entertainers


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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
5.0
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From: FL
Age: 45-54
Travel: 1-2 trips/year

July 26, 2017

Good Day. I Alexis Bangura am writing you in regards to an unethical situation I recently experienced departing Dreams Riviera Cancun Resort. I missed a flight scheduled for Saturday 7/23/17 because we returned from an excursion later than expected. Upon returning at 7pm, I was able to change my flight to early the next morning and explained to the front desk concierge what had happened. I asked how much another room was and she (I think her named was Erika) advised $500 dollars. I quickly told her there was no way I could pay that fee for one night and asked if we could sit in the lobby all night; she said, “That’s fine.” My husband and I stayed there until 7am and then asked for a Taxi to the airport. While getting the taxi, they kept asking for a “check out slip”. I did not have one, as I was not given one Saturday because we did not leave right away; we cleared our room and stored our bags in a friend’s room (travelled with a wedding party). They told me to go back to the front desk, which I did and it was there I experienced a form of bullying. ERIK the person who claimed to be in charge advised that we could not leave until we paid $437.08 (receipt attached) for the night. Of course, I was shocked and asked what he was speaking of? Erik advised we MUST pay for staying on the property that night. I said to him, “We we’re told its okay to stay here in the lobby while we waited for our flight and how could we be charged for a room we did not stay in?” This is where my husband and I realized we were powerless. Erik leaned forward and stated, “We can do what we want, this is private property and I will not let you out the gate until you pay. Do you want to miss your flight again or pay?” “WHAT are your trying to do!” is the first thing I responded. Erik shrugged his shoulders and smirked. Other concierge members had begun to surround us and watch us from outside. They spoke in Spanish and used a walky talky to communicate with others too. My husband immediately realized what was happening and touched my shoulder to settle my nerves. He asked Erik, ‘Why would you try to hold us hostage when you know we were here in the lobby?” Erik responded, “If you don’t pay we will call La Policia.” This honestly SCARED us. We were in a foreign country realizing that they were trying to capitalize off us missing our flight. We didn’t get to stay in a room, sleep on a bed, take a shower or even eat their food so WHY were we being charged over $400 for ONE NIGHT? The anxiety felt, the fear of being taken advantage of even further, the fear of missing our flight but also the knowledge of knowing I could come back and EXPLAIN everything that happened is why we went ahead and paid the fee. I have never been in a situation as such and am concerned for other patrons they may prey on, as well. I am due my money back as we did not sleep in a room but on a red couch in their lobby, which they stated was fine. Please contact me if further information is needed. Thanks.


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Overall Rating: 1
Value
 
1.0
Service
 
1.0
Beaches & Pools
 
1.0
Dining Options
 
1.0
Room Comfort
 
1.0
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From: Hyattsville, Md
Age: 25-34
Travel: 1-2 trips/year

July 20, 2017
Great family resort

Overall great resort! We had upgraded to VIP. The VIP beach area alone was worth the upgrade. Check in took some time for the VIP customers, seemed like checking in at the main desk would have gone smoother but other than that service was great, food was great, drinks were great. Definitely a beautiful wedding venue. Beach was full of coral (I had read in previous comments), but the resort did their best to remove the coral multiple times throughout the day.


1 of 1 found this helpful
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Overall Rating: 5
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Lehigh Valley, PA
Age: 25-34
Travel: 1-2 trips/year

July 9, 2017
Fantastic Trip

This is our 3rd resort in Mexico (Riviera Maya) , but 1st non adults only. This is a great resort! The service was phenomenal and the staff is overly accommodating! My son was sick and needed medication not available at the resort, so the concierge called a local pharmacy and they delivered the medication to our room while we were drinking cocktails by the infinity pool! The food was very good and the rooms were very nice! The only complaint we had was the temperature in the room was locked so you couldn't go lower than 75 degrees. You will need to run ceiling fan to be comfortable. Other than that, I would definitely return or stay at one of the other Dreams resorts! If you have the means to upgraded to preferred and get a room with a plunge pool, I would. We only had the Jacuzzi on the balcony and that plunge pool tempted me the whole trip! Shout out to Santiago! Amigo, thank you for making our time by the pool a pleasure! Muy bien, gracias!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: South Carolina
Age: 35-44
Travel: 1-2 trips/year

Room Information

Dreams Riviera Cancun features 486 Premium Rooms and Suites that are tastefully decorated in contemporary Mexican style with marble floors and finely appointed luxury amenities. Each room has a spacious terrace perfect for relaxing, sunbathing or dining in with 24-hour room service.

Also available is the Preferred Club section, where guests can enjoy national and international newspapers, private relaxing areas, concierge service and a private outdoor Jacuzzi.

Room Details

Premium Deluxe Tropical & Garden View
Hotel/Studio Unit Details

Premium Deluxe with Plunge Pool
Hotel/Studio Unit Details

Premium Deluxe Ocean View
Hotel/Studio Unit Details

Preferred Club Ocean View
Hotel/Studio Unit Details

Preferred Club Ocean View & Pool Front
Hotel/Studio Unit Details

Preferred Club with Plunge Pool
Hotel/Studio Unit Details

Preferred Club Ocean Front Honeymoon Suite (Adults-Only)...
Hotel/Studio Unit Details

Preferred Club Ocean Front Master Suite (available...
Hotel/Studio Unit Details

Deal of the Day ROH (Non-Refundable)
Hotel/Studio Unit Details

Deal of the Day Preferred Club ROH (Non-Refundable)
Hotel/Studio Unit Details

What's to Love

The rejuvenating champagne and icy cool towels for your descent into beachy wonderfulness.

Alluring octagonal-shaped suites with marble baths - 70% offer aahh-some vistas of turquoise.

Most of ground floor rooms offer an exclusive outdoor plunge pool. Plunge away.

The intimate wine cellar with international premium vino.

Cushy bathrobes and slippers, and turndown service each night with chocolates. Sweet.

Explorer's club (kids 3-12) with a planetarium and pyramid-shaped climbing wall.

Red Cross certified staff supervise the aforementioned club. A relief, right?

Parents get a pager from the Explorer's club, should they be needed for anything.

Swimming with the dolphins nearby. You don't have to be a kid to love this.

The Water Lily After-Sun Soothing Wrap and Relaxing Moon & Star Massage. Melt.

Seaside dining with only a candle and the stars to light up your night. (A fee for this, but life is short).

 

What We'd Change

The beach on this part of the Riviera Maya can be a bit weedy, but with 3 heated pools and world-class diving and snorkeling nearby, who cares?

 

Why You Should Go

It's 20 minutes from the airport - you'll be chillaxin' in no time with a cocktail.

The world's second largest barrier reef is just offshore. Snorkel & Scuba Central.

Upgrade to the Preferred Club, get better rooms, complimentary access to hydrotherapy and more.

Connecting rooms are available, so it's great for families.

Complimentary green fees at the nearby Grand Coral Riviera Maya Golf Club until April 30, 2017. Fore!

You can cuddle up on a beach blanket for a movie under the stars.

The beachfront wedding gazebo has killer views of teal.

Play some tennis then cool off with water polo.

Hop on Hobie cats, kayaks and sail boats.

Dance lessons, Mexican Bingo and biking. That's a fun threesome.

Check out bocce ball, billiards or for more vigor, soccer and football.

Jump on the euro-bungee and ocean trampoline, then bounce on over to the mini golf course.

Available Amenities

  • Beach
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Activities
  • Concierge Services
  • Cribs Available on Request
  • Daily Maid Service
  • Fitness/Exercise Room
  • Jacuzzi
  • Kids Club
  • Laundry Services ($)
  • Snorkeling
  • Swim-Up Bar(s)
  • Pool Bar
  • Swimming Pool(s)
  • Scuba Diving ($)
  • Sailing
  • 24 Hour All-Inclusive
  • Soccer
  • Ping Pong
  • Bicycles
  • 9 Restaurants
  • 6 Bars/Lounges
  • Bocce Ball
  • Massage ($)
  • Spa Services ($)
  • Catamarans
  • Handicap Room Available
  • Room Service
  • 24 Hour Room Service
  • Golf Packages Available ($)
  • Honeymoon Packages ($)
  • Aqua Aerobics
  • Wireless Internet
  • Tour Desk
  • Handicap Facilities/Wheelchair Accessible
  • Evening Entertainment
  • Euro-bungee
  • ATM/Banking ($)
  • Fishing ($)


Nearby Excursions & Attractions

  • ATV Rides
  • Bars and Nightlife
  • Chichen Itza and Coba Ruins
  • Dining
  • Fishing
  • Golf Course(s)
  • Mayan Ruins
  • Nightlife
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Watersports Rentals

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Dreams Riviera Cancun Resort & Spa

Carretera Federal 307, Chetumal - Puerto Juarez

+52 99 88 72 9200

Hotel Description

Dreams Riviera Cancun Resort & Spa: Unlimited Luxury on the Luxurious Riviera

Your day could look like this: you, kickin' back in a luxurious oasis set along a white sand beach that's kissed by crystal clear waters. Your kids, climbing on a pyramid-shaped climbing wall in the warm Mexican sun. You look up at the palms that shade you, then glance at your watch. Yes, it's that time. Time to refresh your drink. And continue doing that delicious nothing that you came here for.

Yes, life is good.

Dreams Riviera Cancun Resort and Spa has everything you have ever wanted in an all-inclusive family getaway, and so very much more. There's a name for all this awesome - Unlimited-Luxury®. Here's a snapshot of what you get:

  • Unlimited gourmet a la carte dining - seven gourmet restaurants (no reservations needed), plus a coffee bar for your requisite caffeine rush.
  • 24-hour room service - if any of your brood needs anything in the middle of the night, we're here.
  • Limitless international and domestic top-shelf spirits (applies to natural fruit juices and soft drinks, too. All you can drink).
  • Daily maid service - go ahead, leave your bed unmade.
  • Oodles of daytime activities, theme parties and live nightly entertainment. Par-tay!
  • Daily refreshed, complimentary mini-bar. You'll never be parched.
  • Pool and beach wait service. (Chilled beverages at your beck and call).
  • No wristbands. (You're not at a sleepaway camp).
  • No gratuities, unless you are so moved.
  • The Sip, Savor & See program lets you to wine/dine at sister properties including Dreams, Now and Sunscape.
  • Free Wi-Fi with Unlimited Connectivity - mobile app that lets you stay connected, that is, if you want to.


DINING

This is Grub Goodness, and you'll love all these spots: international cuisine, Pizzeria, Pan-Asian fusion, Italian, fresh seafood in a seaside setting, a grill with steak and roasted specialties, French (adults-only), and the Coco Cafe for premium coffee and sweets for your requisite vacay self-spoiling. Bonus: At one stellar restaurant, you can dine 24-hours a day. Check with the front desk to see where you can nosh day and night.

Portofino
Type: Italian
Hours: Daily, 6pm-11pm
Description: A la carte restaurant serving Mediterranean and Italian cuisine.
Dress Code: Long trousers for men.

Bordeaux
Type:
French
Hours: Daily, 6pm-11pm
Description: A la carte restaurant with a wine cellar. The French cuisine is served in a romantic setting.

Himitsu
Type: Pan-Asian
Hours: Daily, 6pm-11pm
Description: A la carte restaurant serving Pan-Asian cuisine.
Dress Code: Long trousers for men.

El Patio
Type: Mexican
Hours: Daily, 6pm-11pm
Description: Air-conditioned, a la carte restaurant featuring delectable Mexican cuisine.

Oceana
Type: Seafood
Hours: Breakfast - daily, 8am-10am; Lunch - daily, 11am-5:30pm; Dinner - daily, 6pm-11pm
Description: Serving a la carte snacks, lunch and a la carte dinner of fresh local and international seafood specialties.

Seaside Grill
Type: Steakhouse
Hours: Dinner - daily, 6pm-11pm
Description: A la carte steakhouse grill restaurant.

World Cafe
Type:
Buffet
Hours: Breakfast - daily, 7am-11am; Lunch - daily, 12:30pm-4pm; Dinner - daily, 6pm-11pm
Description: Air-conditioned, buffet restaurant featuring a variety of local and international cuisine.

Coco Cafe
Type: Snacks
Hours: Daily, 11am-4pm
Description: Enjoy coffees, teas, pastries and deli snacks throughout the day.

Barefoot Grill
Type: Grill
Hours: Daily, 12:30pm-4pm
Description: Enjoy light lunch specialties in a casual and relaxed outdoor setting.

Dining Program
The Sip, Savor & See package is now available at Dreams Riviera Cancun Resort & Spa and allows guests a chance to enjoy dinner and an evening of entertainment at sister resorts Dreams Cancun Resort & Spa, Dreams Puerto Aventuras Resort & Spa, Dreams Tulum Resort & Spa, Now Jade Riviera Cancun and Now Sapphire Riviera Cancun for a total of 35 dining options. Guests must arrange the evening in advance with the resort concierge, including arrival and return times and restaurant selection. Offer includes dinner and entertainment and guests can use facilities of the resort they are visiting from 6pm-1am. Round-trip taxi fare and gratuities not included.

Hours are subject to change.

BARS/NIGHTLIFE

The top-shelf libations for your party pleasure are ready and waiting for you at six hoppin' bars: lobby, beach, poolside, swim-up, and for something different, there's the music lounge and spa, where you can get healthy stuff to counteract all that delicious alcohol.

Rendevous Lobby Bar
Located in the main lobby, offering international and national drinks, including tropical drinks and wait staff. Daily, 9am-1am.

Manatees
Swim-up bar. Daily, 10am-6pm

Barracuda Bar
Beach bar. Daily, 10am-6pm.

Desires Music Lounge
A sports bar featuring two unique terraces, serving international and national beverages. Daily, 6pm-1am.

Show Time Bar
Located next to the theater, serving beverages before, during and after the show. Times vary.

Sugar Reef Bar
Located by the pool, serving snacks and drinks during the day and early evening. Daily, 10am-6pm.

Revive Juice Bar
Serving delightful juices, fruits and healthy snacks during the day at the spa. Daily, 9am-1am.



BEACHES AND POOLS

Chillax under the palms on this white-sand wonder beach. Should you want a break from the sand, there are three heated pools: an epic infinity pool, activities pool, and one for the kiddos. The pool has floats. Float on, Beach People.

SPORTS/ACTIVITIES

Water

  • Snorkeling
  • Kayaking
  • Sailing
  • Catamarans
  • Beach volleyball
  • Ocean trampoline
  • Water aerobics
  • Water Polo

Available for an additional charge:

  • Dive clinic
  • Scuba Diving
  • Sport fishing
  • Swimming with Dolphins
  • Windsurfing

Land

  • Jogging
  • Euro-bungee
  • Climbing Pyramid
  • Movies on the beach
  • Football
  • Soccer
  • Yoga
  • Cooking, cocktail, dance and Spanish lessons
  • Bocce ball
  • Biking
  • Billiards

Golf
Dreams Riviera Cancun guests can enjoy a complimentary round of golf at Grand Coral Riviera Maya and El Tinto Golf Course at Cancun Country Club.

November 1, 2016 through April 30, 2017 and November 1 - April 30, 2018:

  • Premium Tee Time Supplement: $30 per person
  • Cart fee: $55 per person in a shared cart
  • Junior (under 18 years old): $40 per junior riding with an adult
  • Rider fee: $35 (includes access to the club areas)

Pricing from May 1 through October 31, 2016 and May 1 - October 31, 2017:

  • Premium Tee Time Supplement: $30 per person
  • Cart fee: $45 per person in a shared cart
  • Junior (under 18 years old): $40 per junior riding with an adult
  • Rider fee: $35 (includes access to the club areas)



INTERNET

Dreams Unlimited Connectivity offers free Wi-Fi in all rooms and public areas. It also offers a free mobile app that allows guests to stay connected to family and friends at the resort and at home, without any cell phone roaming charges. The app also offers access to social media, free app-to-app calling, resort info, local info and discounts, and even weather from your fingertips!

SPA SERVICES

Dreams Spa by Pevonia offers hydrotherapy and indigenous treatments to create a refreshing, invigorating and peaceful experience for an additional charge. Daily, 8am-8pm.

Spa amenities and services include:

  • Massage and body treatment cabins
  • Exfoliation treatments
  • Facials
  • Steam room and dry sauna
  • Swiss showers
  • Hair and beauty salon, manicures and pedicures
  • Daily newspapers and magazines


CHILD CARE

The Explorer's Club, included in the Unlimited-Luxury® privileges, offers supervised child care for kids ages 3-12. Daily, 9am-10pm.
  • Large, secure playground area
  • Ocean trampoline
  • Arts and crafts
  • Video games
  • Big screen movies under the stars


WEDDING/HONEYMOON

Dreams Riviera Cancun offers a variety of wedding packages. Let the resort's wedding coordinator take care of all the details while you rest, relax and play. Please contact the resort directly for more information.

Location
Dreams Riviera Cancun is located 25 minutes south of Cancun International Airport (CUN) and is situated along a stretch of a natural, white sand beach in the Riviera Maya.

Check In/Check Out
Check-in: 3:00pm, Check-out: noon
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay
A 5-night minimum stay required for travel Jun 23-24.

A 4-night minimum stay required every year for travel Dec 26-31.

Holy Week Policy
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Complimentary Green Fees Policy
From now until December 31, 2015, guests are able to enjoy one complimentary green fee per person, per day, at Grand Coral Riviera Maya golf course. The use of a golf cart is mandatory and there will be a charge per person in a shared cart. Guests choosing to play during premium tee times will also incur an additional fee. Tee times are subject to availability and additional restrictions apply. This offer is not valid when booking in any Deal of the Day, Super Saver, ROH or other promotional room category.

Awards
Best Hotel Chain in Mexico - Travel Weekly
Rainforest Alliance Verified



Deal of the Day Terms and Conditions
By booking the Deal of the Day room you are getting an even bigger discount on your vacation! Please note that by booking this room category we are unable to cancel or modify your hotel stay. Any changes or cancellations to the Deal of the Day room category will be assessed a 100% fee. No refund or credit will be issued for the hotel portion of your reservation.



All hours, fees, amenities, information, and services are subject to change without notice.
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5 days, 4 nights
Travel Dates 8/27 - 10/31
Starting at $729 was $1479
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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5 days, 4 nights
Travel Dates 11/5 - 12/25
Starting at $739 was $1379
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Starting at $1099 was $1559
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5 days, 4 nights
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Starting at $1149 was $1669
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Starting at $1019 was $1809
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