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Dreams Puerto Aventuras Resort & Spa

Mexico - Riviera Maya

Our Rating
4 Nights with Air from $929 All-Inclusive
Info Customer Reviews Questions & Answers

Put yourself here: you are in the Yucatan peninsula on a pristine beach perched under a palapa working on some serious r ... More

Customer Rating 389 Reviews
Value
 
4.0
Service
 
4.4
Beaches & Pools
 
3.9
Dining Options
 
3.8
Room Comfort
 
4.0
4 out of 5
"The staff took such good care of us. The ground keepers were up at the crack of dawn making sure the pools and beach were immaculate. The room was clean and beautiful with with a shower that was to die..." – two4nani
358 out of 466 (77%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.0
Service
 
4.4
Beaches & Pools
 
3.9
Dining Options
 
3.8
Room Comfort
 
4.0
4 out of 5
"The staff took such good care of us. The ground keepers were up at the crack of dawn making sure the pools and beach were immaculate. The room was clean and beautiful with with a shower that was to die..." – two4nani
358 out of 466 (77%) customers would recommend this product to a friend.
Rusted lamp Beach right in front of hotel Pool area Rappelling Kids having fun on the beach Cliff Jumping Fun activity on the ocean relaxing Dolphin Push SO FUN Room part of the beach Ocean side view from room 11/15 Dreams Puerto Aventura Resort Pool on Adult side Our view from room-Dreams Ocean view Explorer's Club activities Salt water pool ocean view Best trip! Original price being crossed off and relabeled Blocked view Movie on the beach Beach view from r room View from Balcony Amazing view Presentation of desserts, yum! Portions of food were small main pool Original price vs adding their own price View from our hotel room Room curtains. Carlos Riviera Maya drinks by the Ocean Pool natural rock pool Dreams Puerto Adverturas Resort & Spa -Beach How can you not love that sunrise?
All Customer Reviews
1-4 of 389 reviews. Sort by
January 14, 2018
not great

This place needs a little maintenance. First- - pillows cases were dirty, makeup stained and the bed sheets were not clean or made well and or maybe the bed was never changed out from previous guest. The phones were down the night i got there so i couldn't call in. - the over head shower did not work, only the hand held shower. - the beach was nice and mellow in the morning. at 11 am through the entire rest of the day they played back to back loud music, bad music from the 90's like back street boys... whoa. I get it that for water aerobics, music is fun, but not continuing all day and with such bad taste in music. then the music on the beach starts in, at the same time that the other music is playing. so suddenly you have very bag music from two different close by locations, taking over the entire resort. people are trying to relax and read and it felt like spring break somewhere cheesy. - i asked the front desk if this was normal and why to have both places play loud music at the same time and when would it end. he said he didn't know and that i could go read about the resort itinerary for the day somewhere, but that he didn't have it at the front desk to read to me himself. he told me there was an adult only pool out to the side if i wanted more quiet.but no beach there, just a side pool with chairs. - day 3 i got stuck in the elevator for 20 minutes. there is no air in there and it was extremely hot. luckily i happened to be with a maintenance man with a walkie talkie. but he did not speak english and somehow did not communicate to anyone that we needed to get out. so we just stayed there for what seemed like forever, wondering if anyone would help. I eventually started talking loud enough for people to hear me on the outside and told someone to help wedge the door open so that i could jump out, mid floor. eventually someone helped me to do that. otherwise i think it could have lasted all day, with no real help. - i was not offered any sign of apology and then i went to check out, and was asked how my stay was, i told him about the elevator. he gave me a quite sorry and said have a nice trip home. - if you really need to stay at Dreams, i would not recommend this one. The dreams cancun is a little cleaner, the stay more helpful and overall just does not feel as run down as this one.


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Overall Rating: 3
Value
 
3.0
Service
 
3.0
Beaches & Pools
 
3.0
Dining Options
 
3.0
Room Comfort
 
3.0
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From: new york
Age: 35-44
Travel: 1-2 trips/year

January 10, 2018
The rooms are so loud!

It’s so noisy in the morning here. The food isn’t very good. Every morning the someone from the resort has called our room before 8am. They’re always trying to sell us something. We’re stayed at other resorts and we’re disappointed in this one.


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Overall Rating: 2
Value
 
2.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
2.0
Room Comfort
 
2.0
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From: TX
Age: 25-34

January 9, 2018
Great Vacation

The staff is awesome - always polite and professional. The hotel is clean and well kept. There were several shows we really enjoyed (Beatles, Elvis, and Three Tenors impersonators), and the weather was perfect. We also liked an offsite tour of the ruins, an underground cave, and snorkeling. The sushi and seafood restaurants were excellent, the rest were just ok. But there was no trouble finding good for for everyone. The wifi worked well and was plenty fast. One suggestion - there were mostly Canadian and American tourists there, and many of us would have liked to keep up on sports. NFL, NHL, World Junior Hockey, and NBA were all in full swing, but no sports channels to watch any of it. I would have loved to have a sports bar to go to and have a beer while watching a game or two, but there were none unless you went offsite to a local bar (not part of the all-inclusive).


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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Dallas, TX
Age: 45-54
Travel: 1-2 trips/year

January 9, 2018
Nice place

This is a good resort for the value. Nice pools, beautiful beach area and great access to snorkeling. Food is decent and the beaches near the pool and by the ocean are great. Staff is very friendly. A bit pushy about trying to sign you up for more services (excursions, spa). My 12 yr. old loved the dolphin excursions. Rooms are OK. Nothing special. So great that room service is included in the all inclusive deal! I would recommend paying a bit more and booking a direct flight. The stop overs are a better deal but you waste an entire day or night in travel and then need another day to catch up on sleep.


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Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
3.0
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From: New York, NY
Age: 55-64
Travel: 1-2 trips/year

Room Information

Dreams Puerto Aventuras features 305 luxurious guest rooms and suites offer magnificent views of the turquoise Caribbean Sea or the marina. Each room comes appointed with satellite TV, a balcony or patio, daily restocked mini-bar, full-sized baths with showers, concierge and 24-hour room service.

Room Details

Deluxe Garden View
Hotel/Studio Unit Details

Deluxe Pool View
Hotel/Studio Unit Details

Deluxe Dolphin View
Hotel/Studio Unit Details

Family Garden View
Hotel/Studio Unit Details

Deluxe Ocean View
Hotel/Studio Unit Details

Family Deluxe Pool View
Hotel/Studio Unit Details

Family Deluxe Ocean View
Hotel/Studio Unit Details

Honeymoon Jacuzzi Dolphin View
Hotel/Studio Unit Details

Preferred Club Dolphin View
Hotel/Studio Unit Details

Honeymoon Jacuzzi Ocean View
Hotel/Studio Unit Details

Preferred Club Ocean View
Hotel/Studio Unit Details

Preferred Club Family Ocean
Hotel/Studio Unit Details

Deal of the Day Room (Non-Refundable)
Hotel/Studio Unit Details

What's to Love

The sparkling champagne and icy towels that clear out your travel cobwebs.

Swimming with the darling dolphins at the Dolphinarium. (They kiss & handshake, too).

The suites with swoon-worthy views of teal waves, dolphins or manicured gardens.

The comfy beds and even comfier bathrobes and slippers.

Turndown service each night with chocolates. Sweet dreams.

The private white sand beach with the 30-person Jacuzzi. Woot!

Explorer's club (kids 3-12) with everything from sand castle contests to Plant a Tree & Corn Harvest Project.

Red Cross certified staff supervise the aforementioned club. A relief, right?

Parents get a pager from the Explorer's club, should they be needed for anything.

Treatments like the Post-Sun Exposure Soothing Facial and Chocolate Body Wrap. Delish.

The Stargazing Rock 'n Roll party. Aahh-mazing stuff.

Dining by the ocean with only the stars and candles to light your night. There's a fee, but life is short.

 

What We'd Change

The resort's beach offers shallow waters so, while you won't be wave-surfing here, bring your snorkel gear and splash into the crystal-clear waters and explore the amazing coral reefs.

 

Why You Should Go

It's 60 miles from the airport, but once you get there you'll be glad you're tucked away.

Upgrade to the Preferred Club, get free access to wet areas of the spa, afternoon hot and cold hors d' oeuvres, and more.

To take in some antiquity, the majestic Mayan ruins of Xcaret and Tulum are a fun excursion.

It's only 15 minutes south of the beautiful Playa del Carmen.

You get a complimentary round at the Riviera Maya Golf Club through Dec. 23, 2017. Schwing.

Rent a scooter/moped and do some exploring.

Set sail with Catamarans, windsurfing, snorkeling, sailboats and kayaks.

Channel your inner artiste with painting and ceramics.

Check out the euro-bungee and ocean trampoline, then bounce on over to the mini golf course.

Work on your beach bod with aerobics, water aerobics and yoga.

There's Intro to Scuba in the pool - FREE!

Mix things up with dance, cooking and Spanish lessons. Learning is fun, even on vacay.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Volleyball
  • Business Center ($)
  • Children's Activities
  • Children's Pool
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Fitness/Exercise Room
  • Gift Shop
  • Golf Course ($)
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Playground
  • Roll-Away Bed (on request)
  • Scuba Certification ($)
  • Snorkeling
  • Swim-Up Bar(s)
  • Swimming Pool(s)
  • Whirlpool/Hot Tub
  • Windsurfing
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Sauna
  • Steam Room
  • Dance Classes
  • Spanish Lessons
  • Medical Services ($)
  • Ping Pong
  • Billiards
  • Non-Smoking Rooms (on request)
  • 6 Restaurants
  • 5 Bars/Lounges
  • Bocce Ball
  • Porter/Bellhop
  • Nightclub
  • Multilingual Staff
  • Spa ($)
  • Yoga
  • Beach Towels
  • Catamarans
  • Wedding Services ($)
  • 24 Hour Room Service
  • Honeymoon Packages ($)
  • Aqua Aerobics
  • Beach Volleyball
  • Wireless Internet
  • DVD/CD Player
  • Watersports Center ($)
  • Free Parking
  • Introductory Scuba Lesson
  • Beauty Salon ($)
  • Evening Entertainment
  • Euro-bungee
  • Ocean Trampoline
  • Dive Shop ($)
  • Tennis Court(s) ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Eco-Adventure Tour(s)
  • Golf Course(s)
  • Jet Ski Rentals
  • Kayaking
  • Marina
  • Mayan Ruins
  • Motor Boat Rentals
  • Nature Park(s)
  • Nightlife
  • Sailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Water-Skiing
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Dreams Puerto Aventuras Resort & Spa

5 Carretera Chetumal

+52 98 48 75 3000

Hotel Description

Dreams Puerto Aventuras Resort & Spa: Dive In and Swim with the Dolphins

Put yourself here: you are in the Yucatan peninsula on a pristine beach perched under a palapa working on some serious relaxing. Your kids are busy as bees building a sand castle. You look out to a teal ocean, no cares in the world, and know you could stare at these blue hues forever. Soon you and your young ones will head over for a meeting with some important friends - the dolphins, at which point the magic will begin.

But here, the magic never stops.

Dreams Puerta Aventuras Resort and Spa has everything you have ever wanted in an all-inclusive family getaway, and so very much more. There's a name for all this awesome - Unlimited-Luxury®. Here's a snapshot of what you get:

  • Unlimited gourmet a la carte dining - six gourmet restaurants (no reservations needed), plus a coffee bar for your requisite caffeine rush.
  • 24-hour room service - if any of your brood needs anything in the middle of the night, we're here.
  • Limitless international and domestic top-shelf spirits (applies to natural fruit juices and soft drinks, too. All you can drink).
  • Daily maid service - go ahead, leave your bed unmade.
  • Oodles of daytime activities, theme parties and live nightly entertainment. Par-tay!
  • Daily refreshed, complimentary mini-bar. You'll never be parched.
  • Pool and beach wait service. (Chilled beverages at your beck and call).
  • No wristbands. (You're not at a sleepaway camp).
  • No gratuities, unless you are so moved.
  • The Sip, Savor & See program lets you to wine/dine at sister properties including Dreams and Now.
  • Free Wi-Fi with Unlimited Connectivity - mobile app that lets you stay connected, that is, if you want to.


DINING

There are six spots to please and tease your taste buds: continental cuisine buffet-style, delectable Mexican, international specialties, grill with steak and other specialties, Italian, fresh gourmet seafood, a grill with a snack bar and brick oven for pizza, and of course, Coco Cafe for those teas, coffees and pastries you must have on vacay. Nom nom nom. Bonus: At one stellar restaurant, you can dine 24-hours a day. Check with the front desk to see where you can nosh day and night.

World Cafe
Type: Buffet
Hours: Breakfast- daily, 7am-11am; Lunch- daily, 12:30pm-3pm; Dinner- daily, 6pm-11pm
Description: Air-conditioned buffet restaurant serving a variety of international dishes. Theme nights.
Dress code: Casual. No sleeveless shirts for men.

Portofino
Type: Italian
Hours: Daily, 6pm-11pm
Description: Air-conditioned a la carte restaurant. Outdoor service available on the terrace.
Dress code: Casual. Long pants for men.

El Patio
Type: Mexican
Hours: Daily, 6pm-11pm
Description:
A la carte restaurant.
Dress code: Casual. No sleeveless shirts for men.

Oceana
Type: Seafood
Hours: Daily 6:30pm-11pm
Description: Adults-only, a la carte restaurant with views of the marina.
Dress code: Casual. Long pants for men.

Seaside Grill
Type: Grill
Hours: Lunch- daily, 11am-5pm; Dinner- daily, 6:30pm-11pm
Description: Beach-side restaurant with terrace serving burgers and hot dogs.
Dress code: Casual. No sleeveless shirts for men.

Gohan
Type: Sushi
Hours: Daily, 6pm-11pm
Description: Stop and grab some sushi at this a la carte sushi lounge.
Dress code: Casual

Barefoot Grill
Type: Light fare
Hours: Daily 11am-6pm
Description: Burgers and hot dogs served beach side on outdoor terrace.
Dress code: Casual

Sip, Savor & See
The Sip, Savor & See package is now available at Dreams Puerto Aventuras Resort & Spa and allows guests a chance to enjoy dinner and an evening of entertainment at sister resorts Dreams Cancun Resort & Spa, Dreams Riviera Cancun Resort & Spa, Dreams Tulum Resort & Spa, Now Jade Riviera Cancun and Now Sapphire Riviera Cancun for a total of 35 dining options. Guests must arrange the evening in advance with the resort concierge, including arrival and return times and restaurant selection. Offer includes dinner and entertainment and guests can use facilities of the resort they are visiting from 6pm-1am. Round-trip taxi fare and gratuities not included.

All hours are subject to change.



BARS/NIGHTLIFE

At these five bars, every hour is happy: beachside, swim-up in the adults-only pool and a swim-up by the family pool. Plus there's a sushi bar and a nightclub/music lounge where you can get your drink on.

Manatees
Swim-up bar. Daily, 10am-6pm.

Sugar Reef
Poolside swim-up bar. Daily, 10am-11pm with swim-up service from 10am-5pm.

Barracuda
Beachside bar. Daily, 11am-5pm.

Desires
Sports bar with lounge ambience. Daily, 6pm-1am.



BEACHES AND POOLS

The epic, private beach has a 30-person Jacuzzi and palapas for your chillaxing pleasure. And there are two gorgeous, refreshing pools, one of which is adults-only. Life is good.

SPORTS/ACTIVITIES

Water

  • Kayaking
  • Snorkeling
  • Windsurfing
  • Introductory scuba lesson in the pool
  • Catamaran sailing
  • Ocean trampoline
  • Water aerobics

Available for an additional charge:

  • Dolphin Discovery
  • Swim with Dolphins Experience

Land

  • Euro-bungee
  • Beach volleyball
  • Bocce ball
  • Dancing, cocktail-making, cooking, Spanish and other classes

Available for an additional charge:

  • Tennis nearby
  • Painting and ceramics

Golf
Dreams Puerto Aventuras Resort & Spa guests can enjoy a complimentary round of golf at Riviera Maya Golf Club. Fees apply for premium tee times and cart fees.
Dress Code:
Men: Collared shirts and mid-thigh (non-denim) length shorts.
Women: Appropriate golf attire, no bathing suits.



INTERNET

Dreams Unlimited Connectivity offers free Wi-Fi in all rooms and public areas. It also offers a free mobile app that allows guests to stay connected to family and friends at the resort and at home, without any cell phone roaming charges. The app also offers access to social media, free app-to-app calling, resort info, local info and discounts, and even weather from your fingertips!

SPA SERVICES

Dreams Puerto Aventuras Resort & Spa offers world-class spa services providing the ultimate in pampering for an additional charge. Services include:
  • Body treatments
  • Relaxation area with fountain and fresh-fruit juice bar
  • Steam bath
  • Sauna
  • Outdoor Jacuzzis
  • Outdoor massage palapas
  • Facial treatments
  • Full-service beauty salon
  • Soothing, indoor massage rooms
  • Teens' and kids' spa treatments


WEDDING/HONEYMOON

The resort offers a variety of wedding services and honeymoon packages. Please contact the resort directly for more information.



CHILD CARE

The Explorer's Club at Dreams Puerto Aventuras offers supervised activities exclusively for children 3-12. Daily, 9am-10pm. Activities include:
  • Sandcastle competitions
  • Arts and crafts
  • Big-screen movies on the beach
  • Ocean trampoline
  • Climbing wall
  • Euro bungee
  • Game room
  • Large playground with tree house
  • Weekly campout adventure


ADDITIONAL INFORMATION

Location
Dreams Puerto Aventuras is located 15 min south of Playa del Carmen in Puerto Aventuras, on a private beach north of the Mayan ruins of Xcaret and Tulum; 60 min from Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required at this resort.

Minimum Stay
A 4-night minimum stay is required each year for travel Dec 26-31.

Holy Week Policy
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Awards
Best Hotel Chain in Mexico - Travel Weekly
Rainforest Alliance Verified



Deal of the Day Terms and Conditions
By booking the Deal of the Day room category you are getting an even bigger discount on your vacation! Please note that by booking this room category we are unable to cancel or modify your hotel stay. Any changes or cancellations to the Deal of the Day room category will be assessed a 100% fee. No refund or credit will be issued for the hotel portion of your reservation.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.



All hours, fees, amenities, information and services are subject to change without notice.
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5 days, 4 nights
Travel Dates 7/1 - 8/17
Starting at $929 was $1449
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 8 days left to book!
Free Room Upgrade More
4 days, 3 nights
Travel Dates 1/17 - 3/24
Starting at $599 was $1479
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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Dolphin View Room Upgrade More
4 days, 3 nights
Travel Dates 4/1 - 6/30
Starting at $559 was $2319
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 9 days left to book!
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5 days, 4 nights
Travel Dates 4/22 - 6/30
Starting at $699 was $1259
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